R&D Enablement Coordinator at Toast

| Greater Boston Area
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We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Are you bready* for a new role?

As the Toast R&D teams (Engineering, Product, Design) continue to expand year over year, we are investing heavily to evolve and improve our onboarding experience, as well as provide continuing learning and development opportunities to our existing team. This work will ensure that new hires are ramped quickly and that our existing team continues to improve. As an R&D Enablement Coordinator, you will be responsible for administrative and program level support for our global training and development programs.

Are you technically minded but also love meeting and working with people? Do you love to learn and want to help others learn and grow?

About this roll*:

  • Onboarding Support: Maintain, improve, and coordinate agenda and program details including but not limited to scheduling, identifying facilitators, preparing workspaces, and identifying correct information.
  • Logistical data support: Partner with HR teams to keep our teams informed on important news including new hires, processes, promotions, etc.
  • Content Management: Update and maintain resources (using Confluence and Google Docs or other tools). Ensure that trainings are properly managed in LMS and be the point of contact for any LMS related questions or issues.
  • Impact Assessment: Create surveys or learning assessments and analyze data to understand the impact of programs and initiatives developed by the enablement team.
  • Employee Engagement & Marketing: Share development opportunities to employees in an engaging and compelling way that provides all necessary information and entices participation.
  • Team Support: Manage the Enablement team’s tools, subscriptions and relationships with vendors. 
  • Special Projects: Ad-hoc project work as needed, as we grow our R&D enablement program. Collaborate with other team members and stakeholders in order to identify areas that can benefit from targeted improvements

Do you have the right ingredients?

  • Enjoy interacting with new people, whether new hires or existing employees, across the company, in an open and inclusive way
  • Outstanding organizational skills, great attention to detail and the ability to handle multiple projects and deadlines. Must be able to prioritize tasks and feel comfortable asking for help and guidance.
  • Superb communication skills, both written and verbal. This role will be working with senior executives, must be able to establish and maintain effective working relationships with internal and external stakeholders
  • Strong problem-solving skills, ability to think creatively about both short and long term solutions 
  • Ability to create and maintain processes, and integrate others into these processes
  • Comfortable receiving feedback: You'll need to be able to pivot quickly and edit your work after receiving feedback. We'll work as a team to put forth the best final product.
  • Naturally intellectually curious, looking to learn and grow
  • Excited with helping shape a growing role at Toast

*Bread puns encouraged, not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries


Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.


Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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