The Services Enablement Team is looking to add a Project Team Enablement Coordinator to create and assist with enablement and training operations serving Toast’s Project Coordinators, Project Managers, and Software Configuration Specialists. In this role, you will use data to drive learning and development best practices, setting up our Services Team for continued success. The ideal candidate is highly analytical and focused with keen insight into the needs of our diverse team. This job involves both short- and long-term programs serve to make our teams more effective in their respective roles, which leads to delighted customers.

Training & Enablement Operations:

• Work directly with the Services Leadership to identify educational and process improvement needs of Toast’s Project and Software Configuration Teams.
• Assist in the development, scheduling, and pre- and post-logistics of training & enablement efforts for both the Project Team and the Software Configuration Team
• Plan and organize training courses and events, including communication, enrollment, event planning, materials management, onsite logistics and post-course evaluations
• Manage participant and course data within Litmos, Toast’s learning management system (LMS) including assignment, scheduling, recording, and reporting
• Work with internal training team to publish online learning content, set up learning paths, and create course exams
• Manage certification programs for both internal and external audiences
• Work with various stakeholders throughout the company as an advocate for the Project and Software Configuration Teams in operational changes as well as product launches

• Coordinate and manage training-related communication to internal and external audiences, including course updates and information
• Coordinate with audience leads to execute training and enablement programs
• Work with LMS administrator to support and troubleshoot LMS as needed
• Assist with ongoing reporting efforts to assess the impact of initiatives and to inform future plans/priorities

• Assist with ad-hoc projects as needed
• Respond to individual requests and questions from various teams across the company

Our Ideal Candidate:

• 2 years relevant work experience
• Strong communication and interpersonal skills
• Strong organizational skills and attention to detail

• Ability to effectively interact with cross-functional groups and organizational leadership
• Experience in learning management and/or content management systems

• Is incredibly passionate about empowering employees to deliver customer experiences that exceed expectations
• Experience and track record of successful process improvement and comfortable in an environment of change and growth
• Experience in Restaurant and POS industry preferred.