Project Manager, Membership/CRM

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ASICS Digital creates and brings to market cutting-edge digital apps and products for the ASICS brand. We are currently seeking an experienced project manager to join our team and help us deliver quality membership services to a global audience.

This project manager will work with engineers, external vendors, and business stakeholders to build out an ASICS membership program that drives brand awareness and helps us nurture a direct relationship with our customers. The ASICS Digital team strongly values curiosity, kindness, and honesty. We enjoy challenging ourselves with new problems and emerging technologies, we care about making products that help both our customers and other ASICS employees, and we trust each other to be honest about challenges so that we can overcome them as a team.

ASICS Digital is a division of ASICS based in Boston, Massachusetts. Our goal is to build innovative digital technologies to better connect the ASICS brand to its consumers. We are responsible for the continued development of fitness solutions such as ASICS Runkeeper and ASICS Studio, global Ecommerce platforms, and other digital services that inspire people to move, get fit and stay healthy.

What You'll Do

  • Coordinate projects across a global organization to prioritize strategic work that aligns with business objectives and conforms with ASICS Digital’s consumer engagement strategy.
  • Coordinate platform rollouts and software integrations with platform owners and regional stakeholders in support of upcoming membership rollouts and CRM programs.
  • Provide operational support, triage issues, and prioritize improvements for existing membership and personalization-related services.
  • Communicate project status to internal and external stakeholders across the entire ASICS organization.
  • Manage, as Project Manager, global and local cross-functional team members to ensure the timely delivery of quality customer experiences and the sustenance of team morale.
  • Facilitate team ceremonies, such as weekly status and change management activities. Own the overarching detailed project plan, timeline, and deliverables
  • Responsible for managing project risk and resolving project blockers

What You've Done

  • 2+ years of project management experience on a digital team, managing both external vendors and business stakeholders preferably as part of a global organization
  • Experience working cross-functionally with stakeholders of varying seniority and backgrounds
  • Ability to advocate for quality, strategic work that aligns with business goals and deadlines
  • Strong communication and organizational skills and a keen attention to detail
  • Experience working on multiple work streams varying between agile and waterfall methodology
  • Experience in project management tools, including Jira and Confluence
  • Bachelor’s degree required; PMP a plus

 ASICS Digital is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.

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Location

We are located right between Downtown Crossing and South Station. Easy access to public transit and restaurants in every direction.

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