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Project Coordinator

| Greater Boston Area

Summary:

As a Project Coordinator, you will handle all aspects of small to medium implementations. You will use industry and hospitality experience to delight our customers as you guide them through the implementation process. You will also leverage a network of dedicated services resources, third party partners, and technology platforms to ensure that all objectives and goals are achieved. You will work cross-functionally with internal partners and department heads to ensure our customers' successful integration into the Toast family.

Job Description:

  • Single point of contact responsible for all communication between Toast and the customer during the implementation process.

  • Nurture a positive customer relationship from on-boarding to go live.

  • Run and coordinate the activities of all internal teams during the process including Sales, Implementation, Customer Services, and Product Management.

  • Develop, execute and lead a project plan specific to the client and the agreed upon Statement of Work, including budget and resources.

  • Generate project status reports and metrics.

  • Manage a comprehensive change control process across hardware, software, configuration, installation, and resource management.

  • Effectively direct and motivate a team of internal support resources in accordance with Toast’s mission statement values.

  • At least one year of experience in the hospitality industry, technology, project management or related customer service experience.

  • Be committed to learning the Toast platform and all technology partners in the Services stack.

  • Work with management and peers to consistently evolve best practices.

  • Embraces and is an ambassador of Toast's culture.

  • Committed to professional development including soft skills, product (HW and SW) knowledge, integrations and industry knowledge.

  • Experience with Salesforce and/or Project Management tools is a plus

  • Project certifications a plus

Additional Job Description:

  • Regular communication (via phone, email and text) with Toast customers - must be comfortable communicating with all levels (from servers through executives)
  • Internal communication with multiple teams through multiple channels - working with both individual contributors and managers. This ia a highly cross-functional role.
  • Primary teams within Toast include: Sales, Software Configuration, Field Implementation, Configuration Center, BizOps, RSM & Support. 
 
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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