Program Manager/Business Analyst
SmartBear Software is looking to add an Program Manager/Business Analyst to the Cloud Engineering team. The ideal candidate will join a global team supporting SmartBear’s various SaaS and Desktop products. The Engineering Analyst will be an integral member and will provide analysis, reporting, and modeling to develop and interpret information to drive operational decision-making, policy/procedure formation, and other managerial functions.
Responsibilities
- Create analytics, dashboards, and queries to support the development of the Engineering department
- Perform detailed analysis to support expansion projects (including projections and inventory)
- Build, develop, troubleshoot, maintain, and approve various reports and dashboards utilizing Jira, Excel, and other tools
- Identify trends and recommend cost saving initiatives and improvements
Qualifications
- Bachelor's degree in computer science or Information systems
- Proficient with Microsoft 365 applications, specifically Excel and PowerPoint
- Knowledge of Atlassian products such as JIRA, Confluence, Trello
- Solid analytical skills to interpret complex data sources, needs and documentations and provide recommendations for improvement
- Strong critical thinking and time management skills
- You are data-driven and a problem solver with strong operational improvement ideas
- Excellent organizational skills and the ability to manage multiple workstreams and requests
- Effective communication skills for working across a very global team with diverse stakeholders
- Scripting experience ideal
- SQL experience preferred
About SmartBear
At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 15 million developers, testers, and operations engineers at 24,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.