Program Manager, Delivery at Kyruus

| Greater Boston Area
!Sorry, this job was removed at 11:13 a.m. (EST) on Tuesday, March 10, 2020
Program Manager, Delivery 

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

  • Caring – We care about our clients, their patients, and each other.
  • Ownership – We own our success and have the courage to make decisions.
  • Respect – We respect and enjoy each other's journey, experiences, and gifts.
  • Empowerment – We empower our team, our clients, their providers and patients to make the right decisions.

Here’s what that would mean for you in the Program Manager, Delivery role. 


You’ll contribute to the Kyruus vision and mission by leading projects within the Program Management Department with a specific focus on driving efficiency and excellence throughout our Delivery teams and processes. You will own general operations and process improvement throughout to connect the work of our delivery team directly to our company initiatives, corporate and team scorecard goals, and/or business development opportunities. In addition, you will develop specific areas of expertise to help the Program Management Department develop frameworks, perspectives, tools, processes, and analytics. 

  • You’ll undertake a major role in defining, leading, and completing process improvement initiatives within the Delivery Team. Specifically, you’ll: 
  1. Focus on evaluating, in detail, current operations from start to finish. You’ll analyze this information to find areas of waste, duplication and frequent errors; and develop plans to implement changes.
  2. Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. You’ll create team processes for optimizing results.
  3. Monitor the results of those changes to ensure they are working and you’ll make continuous improvements and adjustments to maintain efficient operations.
  • You’ll participate on multiple projects at once, helping to structure the work, manage efforts, and write/give presentations to fellow colleagues and senior executives.
  • You will work closely with the Chief Customer Officer, Director, Delivery Operations, VP Customer Success & Support, VP Account Management, VP Implementation, and other senior executives at Kyruus.
  • Additionally, you will lead effective brainstorming sessions to understand process improvement needs, structure the work associated, independently structure meeting agendas, facilitate meetings with more senior stakeholders, guide group problem-solving, and develop action plans. 
  • You will work to develop relationships with teams across the organization and build trust-based, influencing relationships with more senior peers.
  • You’ll report to the Director, Delivery Operations in the Program Management Department within the Delivery division of the Company. 

How You’ll Use Your Professional Skills

You’ll use your 7+ years experience in project management, as well as business and strategic planning to:

  • Partner with senior leadership to determine and prioritize opportunities, and collaborate with leaders in all functional areas to align internal an external resources and communicate project status and updates.
  • Ensure operational readiness through initiative oversight and providing regular reporting and maintain ongoing communications to senior management, stakeholders and sponsors.

You’ll use your prioritization and time management skills to:

  • Recognize and proactively manage operational dependencies and risks across Kyruus’ strategic initiatives, product roadmap, and resourcing processes.
  • Effectively coordinate work across various departments to conquer larger, complicated projects. 

You’ll use your communication and problem-solving skills to:

  • Ask the right questions and listen actively to our internal teams to understand changing needs.
  • Create an inclusive environment where your peels feel motivated to succeed.
  • Escalate issues and provide project updates to upper management. 
  • Coordinate and serve on cross-departmental work groups to improve internal processes.

Minimal travel may be expected of this role.


How You’ll Know You’re Succeeding

  • You’re a trusted member of the Delivery team and can provide immediate value in assisting with a wide variety of tasks.
  • You successfully provide project management, strategic guidance and partnership to the senior program management team related to organizational strategy and operational effectiveness.
  • You help define, measure, and evangelize the value of the program management team. 
  • You provide clear feedback to others and successfully collaborate with Delivery to understand areas for improvement and tradeoffs. 

Where You’ll Go From Here

  • Kyruuvians in the Program Manager, Delivery role can move in a more linear career within the Program Management team. The next step is Senior Program Manager and this individual could explore this role within program management on the Delivery division or Product Development division.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM


51 Melcher Street, Boston, MA 02210

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!


Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.



What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Volunteer in Local Community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Friends Outside of Work
Intracompany Committees
D+I Group, Women in Product Development, Book Club
Daily Stand-up
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Diversity Manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Retirement & Stock Options Benefits
Company Equity
Share in our success!
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Eligible employees get 20 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from Within
Mentorship Program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We have all the standard tech company perks (perhaps minus some of the "google-level" stuff like volleyball courts/sleeping pods/trips to the real Hogwarts/personal helicopters, tame+alive helper dinosaurs/etc) but what sets us apart is our people. We care about our mission - making healthcare better - and it comes through in our culture. Not only are Kyruuvians the smartest folk on the block (you wont hear us say that btw) we are also some of the most kind, caring, and helpful humans one could hope to meet.

Working here, and being part of this team is truly awesome.

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