Program Manager, Degree Programs

| Cambridge

We’re seeking people who share our passion for transforming how education is delivered.

At edX, a Cambridge-based non-profit, our mission is to offer a world-class education to everyone, everywhere, allowing them to gain the in-demand skills and knowledge that will lead to fulfilling careers and lifelong success. Today, edX provides more than 18 million people access to education from the best universities and institutions in the world, including Harvard, MIT, Oxford, and UC Berkeley. EdX provides inspirational and transformative knowledge to students of all ages, social status, and income, worldwide. Starting in 2017, we furthered this mission by offering accredited online Masters degrees providing ​a​ more convenient, lower-cost,​​ “stackable”​ means of earning credentials towards a full degree. 

The Program Manager of Degree Programs at edX is a specialized consultant and tactician responsible for the launch and successful execution of university degree programs offered on edX.org. Program Managers advise institutional leadership, program faculty and directors, and course teams in best practices to create impactful online programs on the edX platform and drive results for our university partners and learners. Program Managers collaborate across edX teams and functions to execute against program strategy, monitor performance, and ensure an exceptional learner experience.

The ideal candidate will have experience managing online courses and degree programs for a university, a third-party online program manager (OPM), or a MOOC platform. The candidate should be highly motivated, intellectually curious, and demonstrate the ability to solve complex problems, create processes, and navigate a fast-paced and entrepreneurial environment. Program Managers bring a unique balance of business acumen, customer centricity, project management skills, technical savvy, and deep learner understanding to help our partners be successful.

Key Responsibilities:

  • Successfully launch and provide overall management of a portfolio of key online degree programs on edX.org
  • Manage the degree relationship and serve as primary point of contact with our partner universities for your portfolio of degree programs. 
  • Develop a shared student services model, student retention strategy, and program roll-out, and collaborate effectively with a Partner Manager who owns overall university relationship.
  • Manage through influence to motivate partners to deliver maximum strategic value to edX and its partners and learners, as measured by high-impact programs and their related enrollment, revenue, and student retention targets
  • Align the efforts of partners and various internal teams engaged in degree and course strategy, recruitment efforts, production and delivery to deliver an exceptional student experience, from onboarding to graduation and beyond
  • Create and improve business processes and help partner teams adopt best practices and learnings for operational workflows, integrations and tools, while encouraging innovation and fast problem solving 
  • Present to senior executives at university partners and within edX, bringing strategic point of view and inspiring confidence 
  • Act as the voice of the partner and learner in assigned programs, advocating for product enhancements and policies which reduce friction in the degree experience, while balancing them against edX’s interests and objectives

Qualifications & Skills:

REQUIRED:

  • 5 years of related professional experience 
  • Superb project management skills, including multiple / complex stakeholder management (internal and external)
  • Proven success reaching and exceeding measurable targets
  • Thrives in a fast-paced, intense work environment and is accepting of change and comfortable with ambiguity
  • Strong attention to detail, adherence to deadlines and excellent follow through
  • Strong interpersonal skills with an ability to collaborate and work with others, to create trusted client relationships, and comfort moving between senior stakeholders and more tactical operations
  • Excellent organizational skills to manage multiple projects and competing priorities, simultaneously
  • Excellent business writing and verbal communication skills; can effectively communicate and be comfortable both in the academic world and in a dynamic fast-growing company
  • Ability to think critically and analytically, and identify and troubleshoot potential issues before they arise
  • Positive team player with a roll up your sleeves, customer-first attitude

PREFERRED:

  • Demonstrated working knowledge of higher education systems, deploying SaaS technologies, or online program management
  • Bachelor’s degree; MBA is a plus

This is an individual contributor role where a high degree of both self-direction and team collaboration expected. Some travel required. Sorry, Visa sponsorship is not available. 


Applicants must be able to work out of our Cambridge, MA office. Sorry, Visa sponsorship is not available.

Read Full Job Description
Apply now
loading ...
Emailed

Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

More Jobs at edX21 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Content
Sales
new
Cambridge
Sales
new
Cambridge
Developer
new
Cambridge
Design + UX
new
Cambridge
Product
new
Cambridge
Product
new
Cambridge
Product
new
Cambridge
Project Mgmt
new
Cambridge
Operations
new
Cambridge
Data + Analytics
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Project Mgmt
new
Cambridge
Data + Analytics
new
Cambridge
Marketing
new
Cambridge