Travel: ~75% - Overnight and Weekend Shifts Possible due to Hospital Environment
Position Summary:
The Hospital Implementation Project Manager will support the client and internal teams on athenaNet health system implementation projects; facilitate and execute the inpatient athenaNet configuration process and client End User training efforts, promoting best practices for athenaNet set up and workflows; be responsible for supporting client completion of deliverables, and working on multiple client projects at one time, with a wide variety of internal and external stakeholders.
Responsibilities include but are not limited to:
30% [Client Training & Support]

• Both individually and with assigned Project Associates, collaboratively plan and execute on client training programs using existing tools and training processes; focusing on both formal training sessions and on-site go live support.
  • This involves: preparation of training scenarios and databases for formal trainings, providing workflow documents to users during training, and executing on client in person training and go live support.

40% [Manage Client Configuration & Workflow Development]

• Both individually and with assigned Project Associates, assess client needs and share Best Practice Hospital inpatient workflows and related documents to the client during the workflow development process
  • Design, configure, test and document solutions that solve complex problems
  • Collaborate with stakeholders at the client and athena to develop client-customized workflow documents for processes that are in addition to our Best Practice standard documentation
• Guide customer through the athenaNet system configuration process, ensuring that the customer understands the system architecture as they build out their tablespace.
  • Demonstrate, provide guidance, and train on system configuration options and best practices
  • QA tablespace configuration to ensure completeness and appropriateness of set up for customer
• Partner with the athena Engagement Manager and other internal athenahealth stakeholders outside of Emerging Services to ensure that cross-team tasks are being considered and completed in a timely manner, and that all internal teams have the information required to complete their required work.

10% [Lead Client Data Collection & Assessment]

• Lead the data collection effort with the customer, clearly articulating the data element requirements, and purpose to ensure the customer fully understands the process and importance of providing quality, comprehensive data during the initial stages of the implementation project.
• Lead the client assessment process

10% [Technical Partnership]

• Partner with athenahealth technical teams (Data Imports, Custom Reports, HCTX) to ensure that technical projects are in synch with the athenaNet implementation project from both a timeline and scope perspective, being driven by the client business needs.
• Identify areas of process and project improvement, proactively sharing ideas with partners and/or Implementation leaders in order to drive innovation across the group

10% [Drive Subject Matter Expertise and Professional Development]

• Participate and demonstrate competency in product knowledge via athenahealth training (new releases, new processes) sessions, and programs for advanced certification (Specialty Training, etc.)
• Mentor team members and actively provide feedback to improve overall team performance

Education, Experience, & Skills Required:

• Bachelor Degree (Bachelor of Science degree preferred)
• Minimum of 3+ years of project management experience, ideally in a health care setting
• Experience with athena products and services preferred
• Possess the organizational skills and attention to detail to successfully manage a complex project
• Ability to interpret, document, adapt and apply business requirements
• Strong computer literacy and the comfort, ability, and desire to advance technically
• Strong organization skills and attention to detail
• Strong verbal communication and business writing skills
• Experience working with cross-functional groups and teams to achieve common goals
• Ability to complete projects with tight deadlines and time constraints
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Proficiency in additional support tools: WebEx, SharePoint, Salesforce, NetSuite

Behaviors and Abilities Required:

• Demonstrate a high degree of customer service and relationship building abilities
• Ability to adapt to change and ability to be comfortable with unpredictability
• Strong negotiation and problem solving skills
• Effective, confident presenter to all audiences
• Ability to prioritize and to multi-task in a fast paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager
• Ability to work independently as well as part of an extended, cross-functional team
• Ability to be flexible and change with environment, industry, and business demands
• Ability to prioritize & manage solutions (both with one’s own work and for Project Associates) for efficient implementation of the service offerings
• Lead and Effectively manage new product implementations
• Able to set timelines & expectations for stakeholders, clients, and Project Associates - while demonstrating flexibility & adaptability to change
• Anticipates potential roadblocks within the product and/or implementation to proactively advise the client; provides suggestions and alternative approaches
• Able to quickly grow and enhance working expertise of all athena service offerings.
• Shares knowledge with real world examples using various teaching styles to ensure understanding of audience
• Incorporates consultative approach when assessing product and client need
• Uses creative & contextual examples to simplify teaching of complex items when working with clients, internal stakeholders, or Project Associates
• Provides constructive, timely feedback and education to colleagues and team members
• Role models self-awareness and long term impact of professional behavior
• Displays excellent client-facing skills and the ability to champion the cause of the client
• Demonstrates ability to recognize trends and gaps in implementations & process
• Travel required, predicting ~75%
  • For client meetings, trainings, and go live support (both standard and overnight hours), and for internal athenahealth meetings and training sessions.
  • Approximately 40% of this work is spent supporting clients with onsite support which may included overnight and weekends.

Travel: ~75% - Overnight and Weekend Shifts Possible due to Hospital Environment
Position Summary:
The Hospital Implementation Project Manager will support the client and internal teams on athenaNet health system implementation projects; facilitate and execute the inpatient athenaNet configuration process and client End User training efforts, promoting best practices for athenaNet set up and workflows; be responsible for supporting client completion of deliverables, and working on multiple client projects at one time, with a wide variety of internal and external stakeholders.
Responsibilities include but are not limited to:
30% [Client Training & Support]

• Both individually and with assigned Project Associates, collaboratively plan and execute on client training programs using existing tools and training processes; focusing on both formal training sessions and on-site go live support.
  • This involves: preparation of training scenarios and databases for formal trainings, providing workflow documents to users during training, and executing on client in person training and go live support.

40% [Manage Client Configuration & Workflow Development]

• Both individually and with assigned Project Associates, assess client needs and share Best Practice Hospital inpatient workflows and related documents to the client during the workflow development process
  • Design, configure, test and document solutions that solve complex problems
  • Collaborate with stakeholders at the client and athena to develop client-customized workflow documents for processes that are in addition to our Best Practice standard documentation
• Guide customer through the athenaNet system configuration process, ensuring that the customer understands the system architecture as they build out their tablespace.
  • Demonstrate, provide guidance, and train on system configuration options and best practices
  • QA tablespace configuration to ensure completeness and appropriateness of set up for customer
• Partner with the athena Engagement Manager and other internal athenahealth stakeholders outside of Emerging Services to ensure that cross-team tasks are being considered and completed in a timely manner, and that all internal teams have the information required to complete their required work.

10% [Lead Client Data Collection & Assessment]

• Lead the data collection effort with the customer, clearly articulating the data element requirements, and purpose to ensure the customer fully understands the process and importance of providing quality, comprehensive data during the initial stages of the implementation project.
• Lead the client assessment process

10% [Technical Partnership]

• Partner with athenahealth technical teams (Data Imports, Custom Reports, HCTX) to ensure that technical projects are in synch with the athenaNet implementation project from both a timeline and scope perspective, being driven by the client business needs.
• Identify areas of process and project improvement, proactively sharing ideas with partners and/or Implementation leaders in order to drive innovation across the group

10% [Drive Subject Matter Expertise and Professional Development]

• Participate and demonstrate competency in product knowledge via athenahealth training (new releases, new processes) sessions, and programs for advanced certification (Specialty Training, etc.)
• Mentor team members and actively provide feedback to improve overall team performance

Education, Experience, & Skills Required:

• Bachelor Degree (Bachelor of Science degree preferred)
• Minimum of 3+ years of project management experience, ideally in a health care setting
• Experience with athena products and services preferred
• Possess the organizational skills and attention to detail to successfully manage a complex project
• Ability to interpret, document, adapt and apply business requirements
• Strong computer literacy and the comfort, ability, and desire to advance technically
• Strong organization skills and attention to detail
• Strong verbal communication and business writing skills
• Experience working with cross-functional groups and teams to achieve common goals
• Ability to complete projects with tight deadlines and time constraints
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Proficiency in additional support tools: WebEx, SharePoint, Salesforce, NetSuite

Behaviors and Abilities Required:

• Demonstrate a high degree of customer service and relationship building abilities
• Ability to adapt to change and ability to be comfortable with unpredictability
• Strong negotiation and problem solving skills
• Effective, confident presenter to all audiences
• Ability to prioritize and to multi-task in a fast paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager
• Ability to work independently as well as part of an extended, cross-functional team
• Ability to be flexible and change with environment, industry, and business demands
• Ability to prioritize & manage solutions (both with one’s own work and for Project Associates) for efficient implementation of the service offerings
• Lead and Effectively manage new product implementations
• Able to set timelines & expectations for stakeholders, clients, and Project Associates - while demonstrating flexibility & adaptability to change
• Anticipates potential roadblocks within the product and/or implementation to proactively advise the client; provides suggestions and alternative approaches
• Able to quickly grow and enhance working expertise of all athena service offerings.
• Shares knowledge with real world examples using various teaching styles to ensure understanding of audience
• Incorporates consultative approach when assessing product and client need
• Uses creative & contextual examples to simplify teaching of complex items when working with clients, internal stakeholders, or Project Associates
• Provides constructive, timely feedback and education to colleagues and team members
• Role models self-awareness and long term impact of professional behavior
• Displays excellent client-facing skills and the ability to champion the cause of the client
• Demonstrates ability to recognize trends and gaps in implementations & process
• Travel required, predicting ~75%
  • For client meetings, trainings, and go live support (both standard and overnight hours), and for internal athenahealth meetings and training sessions.
  • Approximately 40% of this work is spent supporting clients with onsite support which may included overnight and weekends.