Position Summary:
The Hospital Optimization Project Manager – General Financials will support the client and internal teams on athenaOne for Hospitals and Health Systems implementation projects; facilitate and execute the General Financials athenaNet configuration process and client End User training efforts, promoting best practices for athenaNet set up and workflows; be responsible for supporting client completion of deliverables, and working on multiple client projects at one time, with a wide variety of internal and external stakeholders. The Hospital Optimization Project Manager - General Financials position will require a focus on General Ledger and Accounting, Revenue Cycle Management, Materials Management, and Payroll, Time and Attendance and will require a background in these focus areas.
Responsibilities include but are not limited to:
50% [Client Training & Support]

• Collaboratively plan, oversee, and conduct client training programs using existing tools and training processes, focusing on both formal training sessions and on-site support. This involves:
  
  • Preparation of training scenarios and databases for formal trainings, providing workflow documents to users during training, and providing training and support, whether conducted remotely or on site.
  • Identifying resources and follow-up opportunities for clients who have advanced needs.
  • Identify training gaps, and develop new training programs, tools, and processes to address those gaps.
• Responsible for managing client expectations and advocating their needs.
• Ensure customer satisfaction through follow-up, client responsiveness and thorough communication.
• Serve as an escalation point for clients for problem resolution and custom solutions

30% [Manage Client Configuration & Workflow Development]
Both individually and with assigned Project Associates, assess client needs and share Best Practice Hospital financial hospital workflows and related documents to the client during the workflow development process.

• Design, configure, test and document solutions that solve complex problems
• Collaborate with stakeholders at the client and athena to develop client-customized financial workflow documents for processes that are in addition to our Best Practice standard documentation
• Configure a client’s new chart of accounts utilizing the current chart of accounts and the financial best practice documents

Guide customer through the athenaNet and General Ledger system configuration process, ensuring that the customer understands the system architecture as they build out their tablespace.

• Demonstrate, provide guidance, and train on system configuration options and best practices
• QA tablespace configuration to ensure completeness and appropriateness of set up for customer

Partner with the athena Engagement Manager and other internal athenahealth stakeholders outside of team to ensure that cross-team tasks are being considered and completed in a timely manner, and that all internal teams have the information required to complete their required work.
20% [Leverage Subject Matter Expertise]

• Demonstrate mastery in product knowledge via athenahealth and vendor trainings (new releases, new processes). Share this subject matter expertise with other Client Org teams, as well as clients, by:
  
  • Identifying patterns in the difficulties faced by live clients, and creating supporting collateral or new processes to help athena and client teams overcome these difficulties
  • Training other Client Org teams on lessons learned or new capabilities
  • Cultivating relationships with and collaborating with product management colleagues to partner on workflow and product improvements
  • Collaborate with stakeholders at the client and athena to develop client-customized financial workflow documents for processes that are in addition to our Best Practice standard documentation
  • Operationalize and Scale General Financials solutions across athenaNation.

Education, Experience, & Skills Required:

• Bachelor Degree required; Degree in Accounting preferred
• Minimum of 5+ years of professional experience, ideally in a health care financials or accounting setting
• Knowledge of standard accounting principles and financial statement workflow required
• Experience with revenue cycle management preferred
• Organizational skills and attention to detail
• Track record of successfully managing complex projects
• Strong computer literacy and the comfort, ability, and desire to advance technically
• Strong organization skills and attention to detail
• Strong verbal communication and business writing skills
• Experience working with cross-functional groups and teams to achieve common goals
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Proficiency in additional support tools: WebEx, SharePoint, Salesforce, NetSuite

Behaviors and Abilities Required:

• Superior analytical capabilities
• Ability to interpret, document, adapt and apply business requirements
• Ability to influence C-suite level executives
• Ability to complete projects with tight deadlines and time constraints
• Demonstrate a high degree of customer service and relationship building abilities
• Ability to adapt to change and ability to be comfortable with unpredictability
• Strong negotiation and problem solving skills
• Effective, confident presenter to all audiences
• Ability to prioritize and to multi-task in a fast paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager
• Ability to work independently as well as part of an extended, cross-functional team
• Ability to be flexible and change with environment, industry, and business demands
• Ability to prioritize & manage solutions (both with one’s own work and for Project Associates) for efficient implementation of the service offerings
• Lead and Effectively manage new product implementations
• Able to set timelines & expectations for stakeholders, clients, and Project Associates - while demonstrating flexibility & adaptability to change
• Anticipates potential roadblocks within the product and/or implementation to proactively advise the client; provides suggestions and alternative approaches
• Able to quickly grow and enhance working expertise of all athena service offerings.
• Shares knowledge with real world examples using various teaching styles to ensure understanding of audience
• Incorporates consultative approach when assessing product and client need
• Uses creative & contextual examples to simplify teaching of complex items when working with clients, internal stakeholders, or Project Associates
• Provides constructive, timely feedback and education to colleagues and team members
• Role models self-awareness and long term impact of professional behavior
• Displays excellent client-facing skills and the ability to champion the cause of the client
• Demonstrates ability to recognize trends and gaps in implementations & process
• Travel required, predicting ~20% - may include client meetings, trainings, and go live support; and for internal athenahealth meetings and training sessions.