Cogito Business Consultant

| Greater Boston Area
The Business Consultant utilizes domain expertise and acts as the visionary who supports both the customer and Cogito to develop the long-term strategic roadmap for customer business operations leveraging Cogito solutions and industry best practice guidance. The role will provide in depth business consulting to effectively advise and supply current customers and new prospects that are evaluating Cogito with a compelling business case (including ROI & IRR) and specific value proposition from a long-term solution perspective. Aligned to key opportunities by industry focus area, the business consultant understands and assesses the customer needs and business drivers to craft recommendations that solve the gaps while demonstrating Cogito’s extensive and unique value. The Business Consultant will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for positive business outcomes.

Responsibilities:

  • Develop and maintain relationships with strategic customers to ensure continued satisfaction and reference availability
  • Engage in thorough value and needs assessment interviews with customer C-level executives down to agent/front Line level leveraging an objective consultative approach
  • Understand drivers of profitability, loss, and capital requirements along with KPIs and gaps within the customer operations. Help develop benchmarks in key areas of measurement and share results by industry, allowing customers to better understand the Cogito impact
  • Manage and interpret customer needs and requirements through astute questioning skills to understand, anticipate and match customer gaps and capabilities to Cogito’s solution
  • Consult and plan with client directors to address specific needs of the customer and present a highly differentiated value proposition
  • Draw upon a combination of problem-solving, quantitative analysis and product knowledge to substantiate recommended program approach to influence customers
  • Develop new strategies to improve the applicability of Cogito solutions and enhance the customer experience, engagement and outcome
  • Seamless collaboration with the Client Directors, Business Intelligent Analysts (Insights), Solution Consulting and Customer Success Managers, fostering an integrated team approach
  • Establish and maintain strong relationships and professional reputation within the market and throughout the sales cycle
  • Expertly guide large and small scale Business Consulting and Strategic Service customer engagements and deliver best practice consulting focused on emotional intelligence change management programs
  • Create measurable value and leverage customers investment in Cogito technology thereby improving Customers ROI as well as profit for Cogito
  • Stay up to date with Industry standards and emotional intelligence processes in order to produce collateral, whitepapers etc. that help promote Cogito’s capabilities to continuously improve customer’s outcomes
  • Develop and deliver presentations consisting of strategic recommendations for business impact
  • Independently perform financial analysis, benefits/impact analysis and create ROI/IRR models for customer throughout the customer lifecycle

Requirements:

  • Minimum of 7 years of business consulting experience supporting a contact center or operational environment
  • Bachelor’s degree in a related discipline. MBA is desirable
  • Six Sigma Certification or other Process Improvement Discipline
  • Must have proven ability to independently and effectively handle Sr. Executive audience and stakeholders, provide thought leadership and gain strategic partnership
  • Demonstrated ability to develop relationships with the ‘C’ or VP level business users to articulate business value and influence strategic direction
  • Demonstrated experience with leading organizational change, creating governance teams and center of excellence processes
  • Collaborative approach to building solutions that include working with multiple groups both internally and externally
  • Exceptional communication and presentations skills that build confidence and credibility
  • Highly articulate and able to confidently explain complex models in a clear, simplified manner
  • Strong domain & industry expertise combined with advanced strategic and project management skills
  • Able to manage multiple, complex opportunities simultaneously
  • Innate passion for seeking depth and complete understanding of client needs, Cogito solutions and the ever-changing market
  • Must be willing to travel up to 60%

Benefits
• Your choice of comprehensive benefits for you and your family’s health, dental, vision, disability, and life insurance
• Frequent catered lunch and live product demos
• 401(k) retirement plan options
• Ongoing professional development and cross-training
• 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriot’s Day is a holiday)
• 2 "Be Gentle" personal days
• Company paid parental leave upon hire
• Competitive pay, stock options, and annual bonus eligibility
• Casual dress and fun office atmosphere
• Pre-tax commuter benefits
• Stocked groceries in the kitchen
• Office location in the heart of Boston with convenience to the MBTA lines
Equal Opportunity Employer
Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
Authorization to Work
Applicants for employment in the US must be authorized to work in the US.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases

Location

Located in the heart of the financial district above High Street place in a building with great amenities including a roofdeck.

An Insider's view of Cogito

How would you describe the company’s work-life balance?

We provide 20 days of PTO, 5 sick days, 2 floating holidays, and 2 personal days in addition to 11 paid holidays. We truly want our employees to strike a work/life balance. We also provide flexible schedules and different work from home options.

Derek

Talent Manager

What does your typical day look like?

I begin the day with some team meetings. In the middle of the day, I spend as much time as I can at my desk coding and discussing technical stuff (that’s the technical term) with colleagues or video chat meetings. Later in the day, I might present at or attend architectural meetings to more broadly discuss concepts related to the work I’m doing.

Jimmy

Sr. Software Engineer

What are some things you learned at the company?

I enjoy a lot of things including that I am always learning, there are so many intelligent people here from different backgrounds that are fascinating to me. There is a deep sense of collaboration across different functional areas. I work with engineers, product, and behavioral science connect the dots to which brings Cogito to life.

Daniella

Program Manager

How do your team's ideas influence the company's direction?

By driving growth for Cogito – In marketing we are doing that in a number of different ways. We make the Cogito brand recognizable and synonymous with technology. We publicly celebrate the success of our customers, and generate demand through campaigns and programs. Additionally, we enable sales with tools and content that drive interest.

Steve

VP of Marketing

What’s the vibe like in the office?

Collaborative, in the sense that it is an open space, you can stand up and talk to the person in front of you, you can look to your lef or right and talk to your team members. When you are working on projects you have to at least work with one or two people from another department and so you just get another perspective on things.

Jasmine

Customer Support Associate

What are Cogito Perks + Benefits

Cogito Benefits Overview

We provide generous PTO in additional to a collaborative office environment. We have weekly happy hours, monthly town halls and an accessible leadership team.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Pool Table, Foosball.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Recreational Clubs
Professional Development Benefits
Cross functional training encouraged

Additional Perks + Benefits

We build software around emotional intelligence and are doing the same with our culture. We provide flexible schedules and work from home policies to accommodate our employees.

More Jobs at Cogito35 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Operations
Project Mgmt
Sales
Internships
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Operations
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Internships
new
Boston
Data + Analytics
new
Boston