Associate Project Manager at Interactions

| Greater Boston Area
Sorry, this job was removed at 7:06 p.m. (EST) on Wednesday, August 21, 2019
Find out who's hiring in Boston.
See all Project Mgmt jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.


Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.


For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.  


Position Overview:


The Associate Project Manager is responsible for the overall planning, coordination, execution, and completion of projects associated with new releases and feature updates for existing clients.  Will also provide day to day application support for a set of assigned clients to insure business and operational goals are achieved.


Essential Job Functions:

  • Deliver projects for new releases on time and within scope and budget.

  • Provide timely client support and updates for any reported application issues.  

  • Work with other support teams to assure reported issues are resolved.

  • Work directly with a senior member of the PMO staff to insure a seamless transition in the day to day support function.

  • Develop and manage full-scale project plans and associated communications documents, change management, dependencies and risk assessment.

  • Define project scope, goals, success criteria (where applicable)  and deliverables that support business goals in collaboration with other Project Managers.

  • Work with technical SMEs to document technical requirements for the project.

  • Build, develop and grow any business relationships vital to the success of the project.

  • Analyze problems and help design appropriate solutions or alternatives.

  • Estimate the resources and participants needed to achieve project goals.

  • Delegate tasks and responsibilities to appropriate personnel.

  • Provide weekly updates for client and internal management.


Preparation, Knowledge, Skills and Abilities:



  • Bachelor’s Degree or equivalent relevant work experience.

  • Experience or coursework in computer science or IT related subjects.

  • Excellent problem solving, analytical and time management skills.

  • Excellent interpersonal and organizational skills.



  • Contact Center Routing Platform experience. (ACD’s), IVR’s, Call Queuing, CTI and Telephony applications and protocols, etc

  • Experience utilizing industry standard Project Management tools.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.


We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Promote from within
More Jobs at Interactions2 open jobs
All Jobs
Dev + Engineer
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Interactions's full profileSee more Interactions jobs