This is a six-month contract position, at approximately 40 hours per week. 

Your Impact 

The Project Coordinator team is the backbone of our partner’s success on the edX platform! In this role, the focus of your role is to work with edX’s internal teams and our partners to ensure that our in-demand course content is consistently available for edX learners. Additionally, you’ll have the opportunity to work on additional projects related to supporting our learners’ questions and driving operational efficiencies within the Project Coordinator team. 

Your Team

You’ll join a team of seven tenacious Project Coordinators, and be part of the broader Content and Partner Success department. Content and Partner Success is one of edX’s larger groups, with the overarching goal of delivering high-quality content to our learners by assuring our partners are set up for success on our platform. 

You Will

• Focus on Content Availability: Work with Partner Managers, the edX Content Team, and global partner institutions to bolster our content availability; this includes tracking availability in our content portfolio, communicating and following up on asks to partners, and identifying and overcoming challenges or blockers. 
• Support additional projects, such as:
• Learner Support: Provide support to our learner-facing customer service team by working with edX Partner Managers and global partner institutions to escalate and resolve learners issues in a timely manner. Communicate issues and questions with course teams and guide them to quick, accurate solutions in our customer relationship management system (Salesforce).
• Operational Support: Support key course operations, communicate internal updates and best practices with partners.

You Have

• 1 to 2 years experience within a customer success or professional services team
• Curiosity, as a quick learner with excellent problem-solving skills 
• Fantastic organization skills because you’re detail-oriented and proficient in managing deadlines
• A collaborative mindset, which is important as you’ll work across multiple teams and functions
• As we’re working remotely, an ability to be self-motivated is crucial for this role

Preferred Experience

• Background working with remote and/or global teams 
• Experience with Salesforce, Drupal, Atlassian JIRA, or similar software a plus

We understand that applying for a job can be intimidating. Applicants rarely meet every single job requirement, and we know there are many skills and backgrounds that will contribute to success in this role. 

That’s why we provide new employees with:

• Employee onboarding and training sessions
• Personalized 30/60/90+ day plans

And much more to support you in your personal journey at edX! That said, if this role looks like a great next step for you, please apply… even if you can’t “check every box.” We’d love to hear from you! 

edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we’ve brought together over 30 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we’re not stopping there—as a global nonprofit, we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.

Sorry, Visa sponsorship is not available. Candidates must be local to Massachusetts.