Project Manager - Managed Services

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

About the role:

As the Project Manager, you will be responsible for driving successful delivery of Managed Services/Premium Customer Success projects globally.
The Premium Customer Success function is designed to help customers maximize the value of their Bullhorn investment through ongoing, expert-led technical consultation. The team delivers a suite of hands-on technical services including low-to-medium complexity customizations, data quality improvements, systems integration, training & change management & oversight.  By offering flexible service blocks and strategic consultation via dedicated resources, Premium Customer Success empowers customers to streamline operations, maintain clean and reliable data, and adapt their workflows as business needs evolve.
 

• Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages

• Hosting and organizing customer kick-off calls, as well as subsequent calls as needed during package duration

• Leading customer projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation

• Establishing and maintaining relationships with relevant customer stakeholders, providing day-to-day contact on project status and changes

• Drafting weekly emailed status reports to customers on the progress of their project deliverables

• Reporting project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan

• Creating and managing multiple project schedules in Clarizen, ensuring all appropriate resources have been requested and corresponding tasks / hours have been assigned 

• Creating and managing multiple JIRAs, ensuring JIRAs are always in the appropriate status for the resources to which they are assigned

• Approving weekly timesheets for all assigned project resources in Clarizen

• Managing the quarterly budget of CaaS hours to ensure approved time does not exceed the customer’s quarterly budget 

• Managing the hours of Non-Production Solution Refreshes and Data Replication Reseeds to ensure hours are not exceeding program expectations

• Creating and managing project Slack channels per Premium CS/Managed Services customer; including providing daily updates on deliverables to project team 

• Working closely alongside all project resources including Solution Architects, Software Engineers, Data Engineers, as well as customers’ Account Management Team and GSD Leadership

• Creating and managing customer Managed Services workbooks; workbooks will create the repeatable footprints for:

  • A log of all of Customer’s Customization-as-Service Deliverables

  • Customer’s Non-Production Solution Refresh

  • Customer’s Data Replication Reseed

  • Customer Issues Log

• Participating in CloudOps deploys for Managed Services customization deliverables

• Storing and organizing all documentation related to customers’ Managed Services package (signed specs, signed SOWs)

This job might be a fit for you if...

• You have 3-5 years of project management experience

• You possess familiarity with the Software Development Lifecycle (SDLC)

• You have previous experience working with project management tools like Clarizen, Advanced Jira Roadmaps, and/or Monday.com

• You have experience working with the Atlassian Suite (Jira, Confluence)

• You have experience and enjoy working in a customer-facing role and helping customers improve their ATS / CRM experience

• You enjoy keeping others on track to a successful project delivery

• You have proven success working with all levels of management

• You possess strong attention to details, deadlines and budgetary guidelines

• You have strong written and verbal communication skills

• You have excellent presentation skills

Compensation and Transparency Statement

The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request.

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more

• Unlimited Planned Paid Time Off

• Global Mental Health Support

• On-Demand Learning & Development

• Quarterly paid volunteer days

• Lucrative Employee Referral Program (eligible for prior to your first day)

• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.