Project Manager II

Job Summary

The Project Manager 2 serves as the primary point of contact for assigned customer programs, managing and coordinating all aspects of projects for mid‑to‑large‑sized accounts, typically under $25 million in annual revenue. This role is responsible for achieving operational, financial, and customer satisfaction targets while ensuring projects are delivered on time, within scope, and on budget. The Project Manager 2 may partner with a Senior Project Manager on programs requiring multi‑divisional coordination.

Principal Duties and Responsibilities

• Serve as the lead point of contact for assigned customer accounts, acting as an extension of the customer’s team with a strong focus on customer advocacy

• Coordinate and manage all phases of the project/program lifecycle, including RFPs, order confirmations, sales orders, detailing, purchasing, production, delivery, and installation

• Develop, obtain customer approval for, and manage critical project/program timelines; monitor progress and communicate updates or adjustments as needed

• Review and approve architectural design and fixture drawings prior to release to customers

• Actively manage customer inventories, re‑orders, and finished goods inventory related to assigned accounts

• Monitor project production through physical review of work‑in‑process as well as labor, cost, and margin reporting

• Analyze financial performance of accounts, including budgets and P&L, and conduct margin analysis

• Support estimating and costing activities, including participation in cost‑reduction and continuous improvement initiatives

• Partner with Sales and Operations to pursue revenue growth and improve gross margin performance

• Identify issues and aid in the development and implementation of corrective actions related to quality, cost, and timelines

• Coordinate with internal teams and external vendors to ensure seamless execution of projects

• Demonstrate strong organizational skills, attention to detail, and a sense of urgency in managing multiple priorities

• Act as a mentor to junior Project Management team members and assist with training as needed

• May oversee Project Administrators and Project Coordinators

• May assist in recruiting activities, training, and performance evaluation

• Travel as required to support customer and project needs

Core Competencies and Behaviors

• Customer Focus

• Organization and Attention to Detail

• Problem Solving and Sound Judgment

• Process and Vendor Coordination

• Communication and Teamwork

• Leadership and Accountability

• Drive, Initiative, and Sense of Urgency

• Continuous Improvement Mindset

Qualifications

• Bachelor’s degree preferred

• Minimum of five (5) years of project management experience, preferably in a consumer or manufacturing environment

• Experience managing mid‑to‑large customer accounts and complex project lifecycles

• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Microsoft Project

• Experience using ERP systems; Epicor experience preferred

• Strong working knowledge of Excel, including the ability to implement, maintain, and manipulate spreadsheets

• Ability to read and interpret blueprints, engineering drawings, and architectural documents

• Ability to understand and manage financial performance of accounts, including budgets, P&L, and margin analysis

• Experience supporting estimating, costing, and cost‑reduction initiatives

• Strong written and verbal communication skills in English

• Ability to interact effectively with all levels of the organization, customers, and vendors

• Demonstrated ability to manage multiple projects simultaneously, prioritize work, meet deadlines, and achieve operational and financial targets