Project Manager II- PSO

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Alkami is seeking a talented professional with a passion for project management, planning, learning, and attention to detail. This position will report to a Manager of Professional Services within Alkami’s Customer Experience Group (CXG) and be responsible for assisting the entire project team in completing projects within their planned scope, schedule, and budget.
In addition, you will help establish project schedules using Jira and Smartsheet, provide reporting, collect client settings for configurations, validate configuration settings, manage progress on gap items, and deliver product implementations for our clients.
Successful candidates must have a strong sense of urgency, desire to learn and progress into project management, ownership to drive projects to completion, and be successful in a collaborative environment.

Key Responsibilities & Duties:

• Develop and manage comprehensive project schedules, defining deliverables based on the project scope.

• Track and manage project milestones, customer-reported issues, and work with stakeholders to ensure resolution.

• Maintain thorough project documentation, including meeting minutes, agendas, and other necessary documents.

• Regularly communicate project status, issues, and risks to stakeholders.

• Ensure alignment of project objectives with business goals and customer expectations.

• Conduct risk assessments and implement mitigation strategies.

• Facilitate cross-functional team collaboration to enhance project outcomes.

• Utilize project management tools and software for efficient project tracking and reporting.

• Create and manage configuration documentation for client projects.

• Serve as the primary point of contact for all client inquiries regarding managed projects.

• Collaborate with Product Development and Engineering teams to resolve customer-reported issues.

• Monitor product development, track sprints, gather requirements, and provide updates to clients, third parties, internal teams, and management.

• Provide regular feedback to the PSO management team on process improvements and best practices.

• Track and report individual time for assigned projects, ensuring compliance with budgeted labor.

• Host recurring customer conference calls to drive project execution and travel onsite to customer facilities as needed.

• Participate in onboarding new Project Managers

• Mentor and guide junior team members, fostering professional growth and development

• Drive strategic initiatives to improve project management methodologies and practices across the organization

• Be a subject matter expert, responsible for maintaining project documentation in our Confluence space.

• Perform other duties as assigned.  

Qualifications:

• Excellent written and verbal communication skills, as well as problem-solving abilities.

• A minimum of 5 years of project management experience, preferably in the financial services or software industry, with increasing demonstrated responsibility and success.

• Experienced in diverse product lifecycles and integrations, including hands-on experience with key third-party vendors within major SaaS suite ecosystems.

• Experience using Microsoft Office Suite, including MS Project, MS Excel, and MS Word.

• Must be comfortable managing multiple concurrent projects (25-30+).

• Experience managing tickets and backlog.

• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency.

• Excellent organizational and time management skills.

• Excellent problem-solving and decision-making skills.

• Ability to perform successfully in a high-pressure, fast-paced working environment.

• Ability to work independently with little direction.

• Careful attention to detail in all aspects of the job.

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Desired Skills:

• Working experience with JIRA, Confluence, and Smartsheet.

• Strong knowledge of payment networks and familiarity with payment processors and technology providers supporting end-to-end SaaS operations.

• Implementation of APIs with third-party providers

• Experience implementing Card Experience products

• Previous work experience with the banking and financial industry as it relates to Internet home banking applications.

The salary range for this position is: The salary range for this position is: $100,000-$124,000Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.