Project Manager (Epic Front-End Revenue Cycle & Digital Tools Implementation)

The Wilshire Group is a trusted consulting partner specializing in healthcare operations and revenue cycle management. Our team delivers expert solutions and innovative strategies that empower healthcare organizations to optimize their processes, improve financial performance, and achieve operational excellence. We are seeking dynamic professionals who thrive in a collaborative environment and are committed to delivering high-quality results.

We are hiring three highly skilled Project Managers to support major enterprise initiatives for Fiscal Year 2025, including the PACC and Digital Tools Spread projects. These roles are remote (working PST hours) and require extensive Epic experience, a background in front-end revenue cycle and scheduling workflows, and assisting with the Clinic Access Optimization Project.

This is a high-touch, high-effort role where attention to detail, communication precision, and executional excellence are non-negotiable. You’ll be tasked not only with project delivery but also with building out supporting materials, managing stakeholders at all levels, and delivering with little margin for error.

• Lead and manage implementation of Epic front-end digital tools, including:

  • Decision Trees

  • Waitlist/FastPass

  • MyChart Direct Scheduling and Ticket Scheduling

  • Online Scheduling Enhancements

• Build and maintain Epic template documentation to support standardized implementation and user adoption.

• Support the Clinic Access Optimization project and other executive leaders by preparing project updates, building presentations, documenting decisions, and facilitating cross-functional coordination.

• Develop, manage, and track project plans, timelines, and deliverables.

• Build high-quality materials including slide decks, process flows, meeting agendas, and training aids.

• Ensure robust follow-up on action items, risk tracking, and issue resolution.

• Collaborate closely with clinical, operational, and technical teams to ensure delivery aligns with strategic goals.

• Be responsive, visible, and engaged throughout all phases of the project lifecycle.

• Perform other duties as assigned, including administrative coordination, stakeholder communications, and special projects.

• 5+ years of experience in healthcare project management, with Epic implementation and digital tools exposure.

• Deep understanding of Epic front-end revenue cycle functions, especially Scheduling, Registration, and Patient Access workflows.

• Demonstrated ability to work effectively with senior executives, in a professional services or healthcare setting.

• Proficiency in template creation, process documentation, and high-volume communication workflows.

• Highly detail-oriented, self-directed, and able to manage multiple moving parts in a dynamic environment.

• Skilled in Microsoft Office Suite (especially Excel and PowerPoint), Smartsheet, and project tracking systems.

• Excellent written and verbal communication skills — clarity, tone, and professionalism are essential.

• Prior experience working remotely with geographically distributed teams.

• Prior consulting experience in healthcare delivery or academic medical centers.

• Familiarity with call center operations, scripting tools, and Epic’s patient engagement modules.

• Working knowledge of Epic’s Decision Trees, Waitlist/FastPass, and MyChart tools.

• Experience supporting high-level stakeholder reporting, presentations, and executive briefing packets.

At The Wilshire Group, we offer a dynamic and supportive work environment where professionals are encouraged to grow and make a meaningful impact. Our consultants are recognized for their expertise, and we are committed to fostering an inclusive culture that promotes innovation and excellence.

If you're a highly motivated professional with a passion for healthcare technology, Epic systems, and project management at the executive level, we want to hear from you.