Project Manager - Contract Operations

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Contract Operations Project Manager plays a critical role in planning, coordinating, executing, and monitoring initiatives that support Provider Contracting’s objectives and the organization’s annual goals. This role ensures that Contracting delivers on strategic priorities, operational commitments, and regulatory requirements that directly support enterprise goals and long-term strategy.
Working in close collaboration with Provider Partnerships, Sales, Finance, Product, Government Relations, and other cross functional teams, this individual advances projects from strategy through implementation, as required. The COPM ensures business needs are clearly defined and aligned across stakeholders, building the consensus needed to drive efficient execution of key deliverables.
• Lead Project Delivery — Own the planning, execution, and monitoring of assigned projects, ensuring milestones, timelines, and deliverables are met and that risks, dependencies, and barriers are identified, with recommendations for mitigation strategies presented to leadership in a timely manner to support decision-making.
• Execute Project Tasks — Support day to day project activities, task management, and documentation in alignment with project plans and established timelines.
• Cross Functional Collaboration — Partner with internal teams to resolve issues, remove barriers, and maintain alignment with Contracting and organizational objectives.
• Regulatory Filings Management — Coordinate and submit Contracting related regulatory deliverables across all lines of business, ensuring accuracy and on time completion.
• Termination Playbook Execution — Manage provider termination workflows, track progress, facilitate meetings, and ensure clear communication across impacted stakeholders.
• Budget Oversight — In partnership with Contracting Directors, maintain and update LOB budgets for Ancillary and System Contracting; prepare materials for Contracting, LOB, and Actuarial leadership review.
• RFP Support — Respond to network and contracting related RFP questions to support Sales and membership growth initiatives.
• Risk & Issue Management — Identify risks, dependencies, and barriers; develop mitigation strategies; escalate issues appropriately to ensure timely resolution.
• Subject Matter Expertise — Represent Contracting as an SME in LOB and product forums.

Job Description

DUTIES/RESPONSIBILITIES – what you will be doing (top five):

• Leads the planning, execution, and monitoring of assigned projects, ensuring adherence to project management best practices, methodologies, and standards.
• Defines project scope, objectives, and deliverables in collaboration with stakeholders, and develop comprehensive project plans, timelines, and resource allocation schedules.
• Coordinates and facilitates project kickoff meetings, stakeholder workshops, and regular project status meetings to ensure alignment and transparency throughout the project lifecycle.
• Manages project resources, including personnel, budget, and materials, and track project expenses, variances, and forecasts to ensure financial accountability and control.
• Identifies and manages project risks, issues, and dependencies, developing mitigation strategies and contingency plans to minimize impact and ensure project success.
• Communicates project status, progress, and key milestones to stakeholders, providing regular updates, reports, and presentations as needed.
• Fosters collaboration and teamwork among project team members, promoting a positive and inclusive work environment conducive to high performance and accountability.
• Drives project execution and deliverables according to agreed-upon timelines and quality standards, proactively identifying and addressing barriers or obstacles to success.
• Conducts post-project reviews and lessons learned sessions to capture insights, identify areas for improvement, and apply lessons learned to future projects.
• Serves as a mentor and coach to junior project managers and project team members, providing guidance, support, and knowledge transfer as needed.
• Other duties and projects as assigned.

QUALIFICATIONS – what you need to perform the job.

EDUCATION, CERTIFICATION AND LICENSURE:

• Required: Bachelor's degree in Business Administration, Project Management, Engineering, or related field.
• Preferred: Master's degree or PMP certification preferred. PMP (Project Management Professional) certification or equivalent is highly desirable.

EXPERIENCE (minimum years required):

• Required: 3-5 years of experience in project management, with a demonstrated track record of successfully managing complex projects in a corporate environment.
• Preferred: Experience with Agile methodologies and tools is a plus.

SKILL REQUIREMENTS:

• Strong leadership and interpersonal skills, with the ability to motivate and inspire cross-functional teams to achieve project objectives.
• Excellent communication and stakeholder management abilities, with the capacity to effectively engage and influence stakeholders at all levels of the organization.
• Advanced project management knowledge, including project planning, scheduling, budgeting, risk management, and quality assurance.
• Proficiency in project management tools and software, such as Microsoft Project, JIRA, or Asana.
• Problem-solving and decision-making skills, with the ability to navigate ambiguity and drive consensus in challenging situations.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines concurrently.

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$81,224.56 -$121,836.84

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.  The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact [email protected]