Project Manager, Commercial Sales

Position Title: Project Manager, Commercial Sales

Base Salary: $65,000 to $93,750 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Project Manager, Commercial Sales, is a key contributor to timely delivery of high-end product and services in the Ziply portfolio. This position involves managing all aspects of a service delivery and is the customers’ primary contact from post-sale to installation. The Project Manager is accountable for the customer experience as they move through the activation of their network service and ensuring timely communication and coordination with all departments.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Order & Project Management

·         Project manage sales orders from start to finish which involves analysis of order requirements encompassing a range of technologies including Ethernet, SDWAN, SIP and Managed Services.

·         Respond to work order requests from customers, sales account team, agents and/or vendors, including arrangement for installation, moves, disconnection or change of products and services.

·         Arrange and manage installation, negotiate due dates, validate provisioning is complete, and set priorities to meet deadlines.

·         Maintain, assess, manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management to obtain necessary information or provide updates on progress to other team members.

Stakeholder Communication & Coordination

·         Interface and act as a liaison with multiple parties (customers, vendors, carriers, sales, provisioning, billing, customer care, or adjoining disciplines) to ensure smooth flow of communication between all stakeholders in support of project objectives.

·         Facilitate internal meetings with key service delivery principals.

·         Conduct order overview meetings with executive leadership of Ziply’s largest customers. Including the creation and presentation of customer requested information.

Service Delivery Issue Resolution

·         Troubleshoot customer problems and help resolve customer concerns.

·         Anticipate potential service delivery impediments and proactive escalation to resolution.

Quality, Analysis & Continuous Improvement

·         Perform order Root Cause Analysis at both an order and process level.

Other Duties

·         Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·         High school diploma or GED.

·         Bachelor’s degree in related field or equivalent combination of education and experience.

·         Minimum of four (4) years of customer support experience.

·         Minimum of two (2) years of project coordination or project management experience.

·         Telecommunications (ISP, MSO, Telcos) experience.

·         Intermediate proficiency in Microsoft Office Suite.

Preferred Qualifications:

·         Project Management Certification.

·         MEF Ethernet Certification.

·         Two (2) year of experience with a CRM tool or Salesforce experience.

Knowledge, Skills and Abilities:

·         Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

·         Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

·         Strong verbal and written communication, attention to detail, and organizational skills.

·         Ability to work within critical deadlines.

·         Ability to adjust to rapidly changing priorities and schedules.

·         Ability to provide excellent customer service.  

Work Authorization

Applicants must be currently authorized to work in the US for any employer.  Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.