Project Management Analyst

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The Project Management Analyst provides essential operational assistance to ensure the smooth, efficient, and organized functioning of the department. This role is vital for supporting daily business activities, coordinating with various departments, and handling administrative tasks including day-to-day management of offshore service providers.  A key responsibility is fostering positive relationships by serving as a reliable point of contact between the company and its external partners.

WHAT YOU WILL DO

• Project Management: Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
• Administrative Support: Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
• Communication Liaison: Act as a primary point of contact for routine communication between the offshore provider and internal teams. Facilitate information sharing and schedule regular meetings to ensure alignment.
• Issue Escalation: Triage and escalate straightforward operational issues, such as delivery delays or minor service concerns, to the appropriate senior team member for resolution.
• Performance Monitoring: Assist in tracking the performance against key metrics and standard operating procedures (SOPs). Compile and organize performance data for regular reports.
• Invoice and Billing Support: Verifying invoices and ensuring the provider is compensated as outlined in contracts.
• Onboarding Assistance: Assist users and the get set up by collecting the required documentation and providing them with necessary company information and access.
• Data Entry: Maintain and update service provider information, including services offered, availability, and coverage, within company systems.
• Internal Collaboration: Work with different internal departments to ensure their needs are being met by provider partners.
• Assume additional responsibilities as requested.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree or equivalent business experience.
• 0-2+ years' relevant experience.
• Strong organizational and communication skills.
• Experience with SharePoint site administration and program documentation.
• Ability to coordinate across diverse teams and leadership levels.
• Proficiency in managing training materials and supporting operational best practices.
• Familiarity with project management, risk management, process improvement, and contractor compliance.

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At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

• Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time

• Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave

• Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions

• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

• Life & Disability Benefits: Company-paid basic life insurance and short-term disability

• Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email [email protected] for assistance. 

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.