Support and improve company operations by building and running processes, onboarding team members and clients, troubleshooting tools (Slack, Notion, Airtable), assisting with email automation, contracts, and payments, and proactively identifying efficiencies to increase speed and quality.
Vocal is seeking a skilled and motivated Programs Operations Associate to support our growing team. In this position, you will play a critical role in ensuring the smooth execution of our daily operations — working to build, run, and continuously improve the systems that power our work.
This is a full-time role through December 2026, with the possibility of extension. Candidates must be based in the United States.
Responsibilities
- In partnership with the Operations team, create, execute, and improve processes across the company
- Support onboarding and account setup for new team members and clients
- Assist with miscellaneous operational needs as they arise — including supporting email builds and automation workflows
- Serve as an internal resource for team tools and platforms — including Slack, Notion, and Airtable — supporting access, troubleshooting, and general questions as they arise
- Assist with contracts and payments, supporting preparation, tracking, and timely execution in coordination with relevant stakeholders
- Balance speed and quality, with a consistent focus on tangible, measurable results
- Identify inefficiencies and proactively propose solutions to improve how we work.
Qualifications
- 1-3 years of professional experience in organizing, project management, operations, or compliance
- Demonstrated ability to create, execute, and teach a workflow or project management system
- Strong written and verbal communication skills and a commitment to follow through
- Ability to achieve goals collaboratively across departments
- Excellent time management skills — comfortable managing multiple projects and competing priorities under strict deadlines
- Experience with Notion, Google Drive, and Airtable is a plus; willingness to learn is required
- Strong attention to detail and a self-sufficient, organized working style
- A sense of humor, humility, passion for progressive political issues, and desire to be a team player
- Candidates must be based in the United States
Benefits
- This position includes full-time employment through December 2026 with the possibility of extension
- Health insurance covered at 90% for full time employees; Dental and Vision available
- Flexible PTO and sick leave
- 401(k) plan & company contribution
Vocal Media is committed to developing leaders, policies, and a team culture that embraces diversity and enhances equity. We believe that differences in backgrounds, experiences, and identities lead to healthier organizations and stronger teams. We recognize that our success requires commitment to obtaining and retaining a diverse staff that provides the highest quality services to our clients and creators. Vocal is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity, or disability, or any other legally protected basis. Vocal is committed to providing accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. Vocal will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
Similar Jobs
Other
Manage relationships with ~40+ Kiva Hub partners, onboard and coach partners, underwrite and review loan applications, handle borrower inquiries, monitor portfolio and repayment performance, and design process improvements. Build reports and dashboards (Salesforce, Looker), develop partner and borrower resources, support contract/invoicing tasks, and collaborate cross-functionally to scale U.S. microlending operations and improve program outcomes.
Top Skills:
AsanaCanvaExcelFormassemblyGoogle WorkspaceLookerSalesforceSlackZoom
Professional Services • Social Impact
The Program Operations Associate aids in executing programs by managing logistics, participant communications, content support, feedback collection, and program marketing.
Top Skills:
Collaborative ToolsSpreadsheetsZoom
Information Technology
Develop and maintain SailPoint IdentityIQ solutions, focusing on BeanShell scripting, Java development, and XML configuration for identity lifecycle management and application onboarding.
Top Skills:
BeanshellJavaJbossJdbcJSONRestSailpoint IdentityiqSoapSQLTomcatXML
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
