Program Manager - Strategy & Offerings PMO - Hybrid

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

Commerce, named Best Place to Work in Austin, is looking for an experienced Program Manager to join our team, reporting to the Director of PMO for our Strategy and Offerings department. The Program Manager will be responsible for overseeing and driving the successful delivery of strategic projects that support our go-to-market efforts. This role requires strong project management skills, excellent stakeholder engagement abilities, and a keen understanding of how to navigate complex organizational structures to achieve business goals.

• Support key initiatives for the company by helping stakeholders across Strategy & Offerings, Marketing, Product & Engineering, Support, Sales, Partner, SBD, and the Technical PMO team complete key business deliverables according to schedule, scope, and budget. 

• Project and Program Management:

  • Oversee and manage a portfolio of 3+ programs simultaneously.

  • Prioritize projects based on business impact, strategic alignment, and resource availability.

  • Manage and coordinate various program activities, ensuring project alignment with business objectives and consistency with company strategies, commitments, and goals.

  • Facilitate planning, scheduling, budgeting, and execution, ensuring that resources are allocated appropriately and timelines are met.

  • Serve as a point of contact for project teams and stakeholders, maintaining excellent communication and resolving issues that may arise throughout the project lifecycle.

  • Monitor and report on program progress to all stakeholders with detailed updates on milestones, deliverables, and potential project risks.

  • Implement project improvements and changes efficiently, ensuring minimal disruption to ongoing operations.

• Support the development and integration of new processes and improvements to enhance the productivity and effectiveness of project initiatives.

• Help to prepare clear and concise program updates for leadership.

• Comfortable with working through ambiguity. 

• 4+ years of related professional experience, including 4-6 years of Project Management experience supporting cross-functional teams in a fast-paced SasS (or comparable) tech company environment.

• Familiarity with Asana, JIRA, and/or other project management tools.

• Excellent written and verbal communications skills (i.e. producing requirements and design documentation, performing needs assessments, documenting solution components, etc.).

• PMP certification is desired. SCRUM certification is a major plus.

• Experience creating and actively managing integrated timelines and project risk factors.

• Strong influencing skills and proven ability to get things done without formal authority.

• Ability to work effectively with cross-functional teams. 

• Excellent interpersonal skills, including clear, succinct and timely communication and proven ability to foster important relationships with key stakeholders at all levels.

• Experience facilitating project team meetings, cross-functional communication and decision making, and ensuring alignment with internal and external stakeholders.

• Leadership skills, professional maturity, composure, and emotional intelligence.

• Ability to perform in a fast-paced environment with competing priorities under tight deadlines.

• Comfortable navigating ambiguity with the ability to find calm and structure in chaos.

• Delivery experience working in cross-disciplinary teams.

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(Pay Transparency Range: $142,000-$214,000)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.