Program Manager (Product Launch & Life Cycle)

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

The EPMO Program Manager (EPM) is responsible for enterprise-wide, cross-functional initiatives that drive the execution of Surescripts strategies.   In this role, the EPM will lead overall efforts including day-to-day oversight of the critical initiatives such as integrated software platform upgrades, M&A integration projects and coordination for product launches.  The EPM will provide oversight to the assigned Project Managers working on sub-projects within their respective program structure. The EPM will work closely with the key stakeholders to ensure successful completion of the integration of the program delivers its objectives and goals on time, on budget, and to agreed quality standards.

• Actively drive and lead enterprise-wide programs, including critical initiatives such as integrated software platform upgrades, M&A integration projects and coordinating the launch for new or enhanced products.
• Ensure programs deliver on schedule, within the targeted scope and within budget.
• Function as an execution partner to the business leads, product leads, and key stakeholders, ensuring they establish project goals, clear scope, success criteria, target timelines and critical dependencies.
• Facilitate efforts to secure alignment and support of program leaders and stakeholders for program goals and expected outcomes.  Key stakeholders can include M&A Deal for M&A integration efforts, Product VPs for a new product launch or accountable business leaders for software and platform upgrades and so on.
• Ensure program is broken out into distinct projects that can be managed to deliver on respective outcomes. Monitor projects within assigned programs to ensure goals are met.
• Establish a program governance structure that will support decision-making and risk management, while also providing transparency to program activity and execution progress.
• Create, execute and adapt, as appropriate, all program related documentation for confirmed scope (i.e. project plans, communications plans, change control, RAID, Charters, etc.)
• Thoughtfully manage clear and concise project communications that are tailored to the appropriate audiences.
• Actively identify and manage dependencies and constraints across programs and projects according to organizational priorities, ensuring that risk, decision and dependency owners are clearly identified.
• Collaborate with program leads to manage third-party vendors and ensuring they delivery on expectations for the program.  This includes ensuring contracts and statements of work provide clear definition of vendor deliverables, costs and schedule.
• Facilitate planning for implementation and operational readiness.
• Support planning and execution of the change management plans.  
• Follow enterprise process and methodologies and mentor the project team providing feedback for improvement.

• Bachelor’s degree or equivalent experience as an effective program manager
• 8+ years of related experience
• 5+ years demonstrated success in program delivery in a complex matrixed environment 
• Demonstrated experience leading initiatives with multiple technologies and functions and diverse stakeholders
• Experience with change management
• Experience working with product management teams
• Experience in Healthcare and/or Technology and a strong understanding of enterprise architecture, enterprise infrastructure
• Proven experience working with enterprise leadership as well as business operations and technology delivery teams
• Ability to travel ~ 25%
• Strong interpersonal, conflict resolution and problem-solving skills
• Technical competence with MS Office Suite (Outlook, Word, Excel, PowerPoint, Visio, Project, Teams)
• Understanding of development methodologies (Agile, Waterfall, etc.)

• Advanced Degree in technology or related business field
• Product launch support experience
• Experience with JIRA, Confluence, Clarizen and SharePoint
• PMP certification

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
 

You’re relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You’re curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you’re into incremental efforts that ultimately reap huge results.
 

We’re a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety. 
 

Is your thinking cap on? (Do they still make those?) Here, our challenge is to connect disparate, cross-functional skills to create the desired result. We focus on important milestones, work to understand diverse technologies and develop relationships with various groups of people with varied perspectives.    
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.