Program Manager, Graduate Studies

Job Description:

Under the direction of the Associate Director of Graduate Studies, the Program Manager, Graduate Studies oversees the operational, academic, and student processes for graduate programs at the Berklee College of Music. Working collaboratively with administrators, chairs, faculty, and colleagues from around Berklee (College and Boston Conservatory at Berklee), the program manager ensures the smooth day-to-day operations of graduate programs, with a particular focus on an excellent student experience.
The program manager supports the graduate programs as it relates to both current and prospective students and serves as the main point of contact for Boston-based graduate students who need assistance. Duties include: collaborating with Admissions to answer incoming student queries (email, phone, and in person) about the programs; working with the program directors to submit new courses and course changes; supporting recruitment events as necessary and assisting with the coordination of other graduate program meetings and events throughout the year; supporting planning and implementation efforts for new programs.
The Program Manager supports Culminating Experience advising across all campuses and works closely with the library staff on research instruction and final submission to the archives. The Program Manager oversees the timely submission of curriculum and program revisions for all College graduate programs, new graduate courses, and changes to academic policies for both the College and the Conservatory. Along with the Associate Director, the Program Manager assists in supporting the credit transfer agreement process with Berklee Global Partner schools. Finally, the Program Manager supports the Associate Vice President for Academic Affairs and Dean of Graduate Studies by staffing committees, managing projects, preparing for travel and site visits, and other duties as assigned.

MINIMUM JOB QUALIFICATIONS:

• Bachelor's degree required

• 3-5 years of administrative or office experience. Experience in higher education preferred.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:  

• Daily Operations: Manages the daily operations and communications of the graduate programs i.e. Post-master’s fellowship application, CE Submission process and deadlines, Student Semester Check-in etc.

• Course Registration: Supports master’s students, and post-master’s fellows with their semester registration process; tracks all the required documents for students to successfully check-in,

• Writing and Editing: Writes and edits communications for graduate and special student groups;

• Graduate Program Syllabi: Collect and maintain up to date copies of the graduate course syllabi

• Post-master’s fellowship program: Responsible for organizing the applications and assisting the PDs with the selection process; setup of fellows in Colleague and processing of the monthly payments through Workday.

• Technology: Demonstrates strong knowledge of technology that supports office administration and researches and recommends any technology purchases for the office to support our mission.

• Meetings and Events: Manages all technical needs for graduate program meetings and events.

• Graduate event management: orientations and commencement

• Diversity and Inclusion: Fosters and maintains a workplace climate that is supportive of all employees regardless of their identity, respectful of difference, and genuinely open to multiple perspectives.

• Web Content Management: Updates all internal and external department web pages.

• Multimedia Productions: Supports A/V system operations for graduate studies events (pre, post A/V productions); Supports MIDI audio productions for online course development.

• Culminating Experience: Assists in collection and archiving of CE files from all graduate programs. Liaises with Library to ensure smooth and compliant filing.

• Other duties as assigned.

KNOWLEDGE,SKILLS, AND ABILITIES REQUIRED:

• Relevant experience in academic operations.

• Advanced technical knowledge, especially with regard to meetings and events.

• Relevant experience with heavy travel and event support.

• Full awareness of and commitment to the college’s diversity initiatives.

• Demonstrated capacity to develop and maintain effective working relationships with individuals and organizations reflecting a broad range of identities, perspectives, and experiences.

• Excellent interpersonal skills with necessary discretion to work with confidential information.

• Excellent verbal and written communication skills.

• High-level proficiency with Google Drive, Microsoft Office, Content Management Systems (Drupal preferred), and MailChimp. Knowledge of Datatel Colleague, Marketo, and Salesforce platforms is helpful.

SUPERVISORY RESPONSIBILITIES:

• Supervises work-study student employees as needed.

WORK ENVIRONMENT: 

• This role has an expected on-campus presence of four days per week, with one day remote possible. 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:Staff