Program Manager – Customer Initiatives & Operations

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

In This Role

You will manage the day-to-day operating rhythm for multiple customer-facing initiatives, ensuring a single, integrated view of progress across all workstreams. You will translate execution into clear, leadership-ready insights while maintaining strong visibility into timelines, risks, and dependencies. This role requires strong coordination across cross-functional teams, proactive risk management, and the ability to drive predictable delivery.

You will also leverage AI tools to accelerate planning, streamline communications, synthesize insights, and identify risks early—helping improve overall program transparency, efficiency, and decision-making.

Responsibilities

• Manage end-to-end program execution across multiple parallel workstreams
• Maintain an integrated view of scope, milestones, dependencies, risks, and key decisions
• Run a consistent operating rhythm (weekly reviews, status updates, action tracking)
• Coordinate with cross-functional stakeholders to ensure alignment and timely delivery
• Identify, track, and mitigate risks and issues proactively
• Translate program progress into concise, leadership-ready reports and insights
• Support customer-facing initiatives such as onboarding, enablement, pilots, and launches
• Define and track KPIs related to adoption, usage, satisfaction, and operational impact
• Build and maintain dashboards or scorecards to measure program performance
• Drive data-informed decision-making through reporting and insights
• Use AI tools to improve planning, communication, reporting, and risk detection
• Ensure delivery timelines are met with minimal surprises through strong execution discipline

Qualifications (Required)

• Bachelor’s degree or equivalent practical experience
• 4+ years of experience in program or project management
• Proven experience managing multiple workstreams across cross-functional teams
• Strong execution discipline with experience managing timelines, dependencies, and risks
• Experience in customer-facing programs (onboarding, adoption, enablement, launches, or similar)
• Strong written and verbal communication skills, including executive-level reporting
• Ability to translate complex program data into clear, actionable insights
• Experience defining and tracking KPIs and success metrics
• Proficiency in Excel or similar tools for reporting and analysis
• Experience creating structured program updates and status reporting

Preferred Qualifications

• Experience with Power BI or similar visualization tools
• Familiarity with building dashboards, scorecards, and lightweight analytics
• Experience working in fast-paced, high-visibility environments
• Exposure to AI tools for productivity, reporting, or insights generation
• Strong stakeholder management and influence skills
• Experience supporting large-scale or enterprise-level initiatives
• Ability to balance strategic thinking with hands-on execution

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $38– $40 USD per hour.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected] 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: Remote