POSITION SUMMARY:  The Production Operations Center executive reports directly to the POC Team Manager. The POC provides every 2-hour multipoint, real-time monitoring, action and escalations for accounts in TAT danger, either close to TAT or over specified volume/ratio triggers as provided by your teams.  The POC also serves as a stat escalation point and in some cases provides enhanced monitoring and tracking of ultra-critical WTs or those with less than standard STAT TAT aging (1-hour stats, etc.).

ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED):

• Continuous workflow monitoring

• Monitor “All available, active, pending and QC volume

• Build Framework for >98% TAT Delivery

• Allow Operational resources to focus on DAX specific tasks by:

• Receiving, running and acting on Status reports

• Performing Sweeps

• Manual reprioritization of workflow

• Reaching out to secondaries in crisis mode

• Reaching out to QCs in exception movement (outside of normal progressions)

• Stat escalation

• Streamline and standardize monitoring and escalation processes across platforms.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong workflow management skills.

• Excellent verbal and written communication skills.

• Proficiency in using Microsoft Applications, including Windows, Word, Excel.

• Ability to manage multiple priorities and work under pressure with time constraints.

• Ability to use independent judgment and to manage and impart confidential information.

Education/Qualification: Bachelors Preferred

Years of experience: 2 or Above

Required Skills

• Strong workflow management skills.

• Excellent verbal and written communication skills.

• Proficiency in using Microsoft Applications, including Windows, Word, Excel.

Preferred Skills (optional)

• Ability to manage multiple priorities and work under pressure with time constraints.

• Ability to use independent judgment and to manage and impart confidential information.

Pay Rate of $17/hr

Multiple shifts available.

Benefits: https://www.nuance.com/about-us/careers/benefits.html

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.