Product Support Technician - Mobile CT

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Provide remote technical support (via phone, email, and direct remote connection) to customers, distributors, sales representatives, and field service engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software
• Perform fault isolation, functional testing, and analysis of CT system components and subsystems
• Document test results, failure modes, and root cause findings using established reporting tools
• Assist in preparing technical summaries and recommendations for product or process improvements
• Support engineering in verifying corrective actions and reliability testing
• Maintain accurate records in compliance with medical device quality systems (ISO 13485 / FDA QSR)
• Collaborate cross-functionally with R&D, manufacturing, and field service teams
• Assist with the evaluation and testing of new revisions of product software and components before they are distributed to the field
• Assist with training and development of service engineers on customer support policies and practices
• Assist on Technical Resources & Support Infrastructure for the Service Group and Distributor network when necessary
• Attend and complete all required training and certification exams
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain current, very high level of knowledge for all products

EDUCATION & EXPERIENCE

• Associate’s or Bachelor’s degree in Electronics, Biomedical Engineering, Mechatronics, or related field (or equivalent hands-on experience).
• Technical training and at least 2 years hands on experience servicing medical equipment or similarly complex devices.  Experience with CT and Imaging a plus 
• Basic understanding of electronic circuits, sensors, and mechanical systems
• Experience with mechanical devices, tools and test equipment, and working knowledge of computer networking
• Strong analytical, organizational, and communication skills
• Eagerness to learn within a regulated medical device environment.
• Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Willing to travel overnight occasionally
• Valid driving license and satisfactory driving record is mandatory, and background and drug testing (pre and post-employment) is required
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel

COMPUTER SKILLS

• You must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome

PHYSICAL REQUIREMENTS

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
• Often required to Push/pull weights of over 100 pounds when maneuvering Company equipment for repair
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit and/or drive for long periods of time when travelling
• Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
• Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
• The noise level in the work environment is occasionally very loud.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

COMPETENCIES

• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties