The role involves assisting users with product-related inquiries, conducting training sessions, gathering feedback, and maintaining support resources.
Description: Acts as a bridge between the end-user and the product team, focusing on usability and feature education.
Responsibilities:
Monitor the customer support queue for "how-to" questions and platform navigation help.
Conduct webinars and live training sessions for new platform features.
Gather user requirements for new tools or visualization dashboards.
Maintain the customer-facing Help Center and FAQ database.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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