Product Specialist (Portuguese Speaking)

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

• Become the technical subject-matter expert on the Qualtrics platform
• Deliver exceptional customer experiences
• Take initiative and get things done to achieve resolution for our customers
• Work well in teams - partnering with managers, cross functional teams, and teammates
• Demonstrate a growth mindset and a bias for continuous improvement

• Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat
• The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change
• We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists to find solutions for both our customers and our processes
• Help companies achieve their business/company goals, through your exceptional troubleshooting and technical expertise
• Improve your qualifications/technical skills (HTML, Javascript, CSS)
• Learn more about a day in the life of our Product Specialists.

• Use your analytical and problem solving skills to respond to technical support needs
• Work with customers ranging from grad students to Chief Marketing Officers
• Help companies from startups to the Fortune 500 across all industries identify  solutions to achieve their business goals
• Constantly learn and adapt as our products and technologies change
• Work with your team to solve customer questions in an in-office environment three days a week

Minimum Requirements:

• Professional Working Proficiency in Portuguese
• Bachelor’s degree from a top university, ideally candidates who will complete their degree between December 2024 and April 2025.
• Hard-working self-starter 
• Excellent analytical skills.
• Ability to communicate and teach complicated concepts.
• Detail-orientation with an ability to prioritize and meet deadlines.
• Interest in Technology/SaaS industry.

Preferred Requirements:

• Technical or hard science major or minor.
• Prior instructing, research, or tutoring experience.
• Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).

• You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients.
• You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.

• Competitive salary, performance bonuses, generous 401(k) Match
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• Unlimited Sick Days
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
• Free food and drinks, massage chairs, table tennis, an onsite gym and more