Product Specialist – EHR Product Collateral

• The Product Specialist – EHR Product Collateral is responsible for creating, maintaining, and organizing clear, accurate, and user-friendly documentation to support InterSystems' Electronic Health Record (EHR) solutions. This role plays a key part in enabling knowledge transfer across teams by translating complex technical and clinical concepts into accessible content for diverse internal stakeholders including sales, implementation, training, and support teams.

  
  

  Responsibilities

  • Develop and maintain high-quality EHR product collateral including written content, diagrams, and videos.
  • Interpret complex healthcare and software information in collaboration with development and product teams.
  • Ensure documentation remains current with product updates and development cycles.
  • Improve the quality, clarity, and usability of existing collateral.
  • Collaborate within agile teams and the product collateral group to meet documentation goals.
  • Identify and disseminate existing resources to support new product features and development processes.
  • Leverage tools and technologies to manage and deliver documentation efficiently.
  
  

  Qualifications

  • Minimum 3 years of hands-on experience in a healthcare setting in patient administration, billing, or clinical practice.
  • Experience working with Electronic Medical Records (EMR) systems, particularly in implementation, training, or product support.
  • Strong written communication skills with the ability to simplify and clearly explain complex topics.
  • Familiarity with agile methodologies and collaboration within cross-functional teams.
  • Strong attention to detail, organizational skills, and ability to work independently.
  • Ability to communicate effectively with a global and diverse audience.
  
  

  Education

  • Bachelor’s degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred.
  • Additional certifications in EMR systems or healthcare IT documentation are a plus.
  
  

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.