Product Solutions Architect (Serverless)

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Serverless Monitoring family of products is a growing segment at Datadog and spans across different Cloud Providers (e.g. Fargate, Lambda, Azure Container Apps, Azure App Services). As the Product Solutions Architect (PSA) for Serverless, you will work closely with Datadog customers and the Serverless Product and Engineering teams in helping users architect and compare these solutions for customers across AWS, GCP and Azure, implement best practices, and adopt Datadog at scale. SAs ensure that customer needs have been met and that the solution is fully functioning according to business requirements, governance, and compliance goals. SAs are accountable for the outcome of these initiatives, and frequently collaborate with other Datadog resources to drive measurable success.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Serve as the Product Expert on Datadog Serverless Monitoring and related products.
• Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization at scale.
• Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Support, Partners, and Customers.
• Capture repeat customer use cases and solutions and in turn publish Reference Architectures and Implementation Guides for Datadog prospect and customer consumption.
• Build world class training material, solutions briefs, blogs, and documentation to the wider Datadog field technical teams over the latest product features and capabilities.
• Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Application Performance Monitoring product family.
• Exercise the products you represent by building small scale deployments and proofs of concepts to verify proposed solutions and reproduce customer environments.

Who You Are:

• 5+ years of experience solving complex problems for customers and a strong knowledge of building applications, specifically using Serverless technologies.
• You have excellent verbal and written communication skills.
• Familiarity with Serverless deployment tools and optimizing it for an Enterprise level production usage is desirable.
• Fluent in the monitoring market domain, competition, technological shifts, and customer needs related to Serverless Compute.

• In-depth knowledge or experience with leading Serverless compute options tools (ECS Fargate, AWS Lambda, Azure App Services,  Google Cloud Run, etc. .)
• Someone who can dive deep into our Codebase, SDKs, and GitHub processes.
• Experience with commonly used languages like Python, Golang, Java, PHP, Node.js, and file formats such as JSON, YAML, and IaC such as Terraform and CDK
• A self-starter, tech-savvy professional, who is comfortable working with bleeding edge technology and processes, even if it hasn’t been well defined.
• A deep learner and a Subject Matter Expert today that has built advocacy and knowledge across multiple teams with the knowledge you possess.
• Constantly finding new and unique solutions to solve hard problems.
• A person who possesses exceptional listening and consultative skills, for both internal and external audiences.
• Experienced working with customers in high pressure situations where the solution is sometimes not obvious.
• Able to sit up to 4 hours, traveling to and from client sites.
• Able to travel via auto, train, or air up to 40% of the time.

Bonus Points:

• Successful track record with 5+ years experience working as an Architect or Consultant.
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity, specifically with Serverless Monitoring.
• Have proven experience deploying observability in production environments at scale.
• Experience collaborating with open source projects and active engagement within associated communities.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.