Do you love to help launch new products & features? This could be the right team for you!
As a Strategic Sales - Product Sales Associate within our Merchant Services team, you will serve as a critical voice of the small business customer, working alongside Sales, Product and Commercialization teams to validate new payment solutions prior to market launch. You will recruit and support pilot participants, capture merchant feedback, identify process improvements, and help ensure successful launches of new products and features.
Job responsibilities:
- Leverage customer-facing sales skills for merchant recruitment and outreach strategies for new product and feature pilots; Guide merchants through onboarding, setup, testing, and adoption of pilot solutions via direct customer outreach.
- Document pilot findings, customer quotes, enhancement requests, and usability observations in designated systems and reporting tools; Monitor pilot performance and merchant engagement while identifying opportunities to improve participation and adoption.
- Own creation and delivery of Sales enablement tools including development of pilot training materials, FAQs, customer communications and reporting needs.
- Manage multiple concurrent projects and initiatives while maintaining strong attention to detail, organization, and follow-through.
- Manage Sales pipelines by executing lead nurturing tasks and conducting follow-up outreach on qualifying opportunities to drive engagement, new product adoption, and revenue growth.
- Partner and collaborate with key internal stakeholders including Product, Commercialization, Technology, Analytics, and Operations teams to troubleshoot issues and escalate customer concerns.
Required qualifications, capabilities and skills:
- Minimum Bachelor's degree and/or 2 years of experience in customer-facing sales, relationship management, customer success, project management, banking, or related fields
- Excellent verbal and written communication skills, with the ability to effectively engage customers and business partners at all organizational levels
- Proven ability to build relationships with clients and cross-functional stakeholders; Experience gathering, synthesizing, and presenting feedback and insights to various audiences
- Demonstrated problem-solving skills and ability to navigate ambiguity in a fast-paced environment
- Self-starter with strong attention to detail and a proactive approach to identifying opportunities for improvement
- Strong proficiency in Microsoft Office applications including Outlook, Excel, PowerPoint, Teams, and AI-enabled productivity tools
- Ability to adapt quickly to new products, technologies, and business priorities
Preferred qualifications, capabilities and skills:
- Knowledge of merchant acquiring, payment acceptance, small business banking, point-of-sale solutions, or related financial services products
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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