Product Operations Manager

Job Description
Job Description
Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a Product Operations Manager to join our Product Operations Team. Product Operations enable the achievement of product and business outcomes. Product Operations is responsible for process improvement design, tooling, automation, and leading all related cross-functional work and communication.
All members of the Product Operations team are expected to:

• Continuously enhance operational processes. Seek feedback on current processes, identify opportunities to optimize workflows, and work cross-functionally to implement optimizations.
• Drive change, resulting in business processes that streamline operations and assure alignment with overall business objectives.
• Collaborate through proactive communication and coordination with engineering, product, and customer-facing teams to ensure successful product and process outcomes.
• Oversee and manage the product management tool stack specific to their areas of ownership.
• Champion data literacy & data-driven decision-making within the Product organization.
• Mentor and coach Product Management teams on best practices, tools, and techniques to facilitate efficient delivery of high-quality software.
• Develop training materials, templates, and documentation to support internal product teams and stakeholders in understanding processes, changes, and best practices.
• Perform additional duties as assigned by team, department, and company leadership.

This role partners with their assigned Product team on top business initiatives, acting as a strategic enabler by driving operational clarity, optimizing processes, and ensuring cross-functional alignment to accelerate decision-making and execution. It includes the following expectations:

• Lead and manage high-priority, cross-functional projects across the entire Product Development Lifecycle for their assigned Product team, with a strong emphasis on VOM discovery, Roadmap Planning, Go-To-Market (GTM), and Post-Launch Success initiatives, driving teams towards desired business outcomes
• Effectively collaborate with individuals across various functions at all levels, fostering a cooperative and productive work environment
• For assigned product teams, facilitates cross-functional alignment on success metrics and drives achievement of those metrics
• Partner with product leads to support roadmap creation by aligning early-stage planning with Voice of the Market (VoM) insights, ensuring a structured and informed start to the PDLC.
• Ensure the effective implementation of metrics and necessary instrumentation into GTM and Post-Launch processes, guiding teams toward desired actions and outcomes.
• Drive change initiatives that streamline business processes and ensure alignment with overall business objectives
• Communicate critical issues, risks, and decisions to leadership, driving alignment and ensuring action is taken to support outcome attainment.
• Resolve cross-functional issues within projects and programs effectively, demonstrating leadership without positional authority
• Develop insightful recommendations that align with and support the achievement of product team goals, using in-depth knowledge and experience.
• Identifies opportunities for process improvements and recommends changes to workflows, systems, or other areas as necessary to support the goals of the teams they interact with
• Help define, document, establish, and exemplify best practices for product operations, collaborating with the team on process standardizations that enhance operational efficiency, consistency, and overall effectiveness of the team.
• Mentor team members, acting as a resource for colleagues with less experience, and enhancing their professional development.
• Perform other duties as assigned.

What You will Need to Succeed:
The Product Operations Manager position requires your experience in some or all of the following:

• 3 - 5 years of experience in Product Operations and/or Product Management
• Strong leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans.
• Demonstrated experience leading multiple concurrent cross-company projects to successful outcomes.
• Effectively influences without authority, with a proven history of aligning cross-functional leadership around shared goals and strategies.
• Consistently applies a resourceful, solution-oriented approach to complex challenges.
• Demonstrated ability to coach and consult across teams, driving collaboration and adapting PDLC communication to suit a variety of stakeholders.
• Proven track record in leveraging analytics and driving process improvements to enhance operational efficiency and decision-making.
• Demonstrated knowledge of Pendo, JPD, Power BI, and JIRA

The Senior Product Operations Manager position requires your experience in the following:

• 5 -7 years of experience in Product Operations and/or Product Management
• Exceptional leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans.
• Demonstrated experience leading multiple concurrent cross-company projects to successful outcomes.
• Effective influences without authority, with a proven history of aligning cross-functional leadership around shared goals and strategies.
• Consistently applies a resourceful, solution-oriented approach to complex challenges.
• Demonstrated ability to coach and consult across teams, driving collaboration and adapting PDLC communication to suit a variety of stakeholders.
• Proven track record in leveraging analytics and driving process improvements to enhance operational efficiency and decision-making.
• Skilled in leveraging voice of market insights and roadmap planning tools to inform strategic product direction, regardless of specific platform.
• Extensive knowledge of Pendo, JPD, Power BI, and JIRA

Additionally, you may have:

• Familiarity with data-driven storytelling and visualization tools such as Tableau, Power BI, Google Analytics, or Looker
• A background working for a SaaS or software company

Our targeted starting base salary in the United States for this position ranges from $90,000 - $125,000. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation.
Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official career's portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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