Product Operations Manager

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

We’re hiring a Product Operations Manager to drive alignment between customer-facing teams and our product roadmap. In this role, you’ll design and lead processes that ensure the right feedback reaches product teams, and that clear, consistent updates make it back to the field. You’ll serve as a critical link between EPD, the rest of the company, and our customers—supporting visibility, coordination, and execution at scale.

• Own the feature request and feedback management process: intake, triage, tracking, and resolution across Product, Engineering, Sales, Support, and CS

• Serve as the connective tissue between GTM/Customer Teams and Product—ensuring field teams are equipped with visibility into roadmap status and rationale

• Develop reporting and insights to highlight customer needs, drive prioritization conversations, and influence roadmap direction

• Facilitate the delivery of clear, consistent product updates to internal and external stakeholders

• Build scalable systems that reduce ambiguity and improve accountability across the feedback and triage lifecycle
  

• 4 - 8+ years in product operations, program management, sales engineering, or customer-facing roles at a SaaS company

• Experience working closely with both GTM/Customer and Product/Engineering teams

• Ability to translate customer feedback into structured insights that influence product direction

• Strong communication and storytelling skills—both written and verbal
  Detail-oriented, systems-driven, and able to manage cross-functional coordination at scale

  The salary range for this role is $160,000 - $220,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

  Perks & Benefits

  At Zip, we’re committed to providing our employees with everything they need to do their best work.

  • 📈 Start-up equity

  • 🦷 Full health, vision & dental coverage

  • 🍽️ Catered lunches & dinners for SF employees

  • 🚍 Commuter benefit

  • 🚠 Team building events & happy hours

  • 🌴 Flexible PTO

  • 💻 Apple equipment plus home office budget

  • 💸 401k plan

  We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!