Product Operations Lead - Process & Trials

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Position Description:

• Develop and document scalable processes for product development, launch, and lifecycle management.
• Identify inefficiencies and implement improvements using Agile methodologies.
• Standardize workflows across teams to ensure consistency and quality.
• Design and coordinate product trials or pilots, including defining objectives, success metrics, and timelines.
• Collaborate with cross-functional teams (e.g., engineering, marketing, customer success) to execute trials.
• Collect and analyze trial data to inform go/no-go decisions and product refinements.
• Track KPIs and operational metrics to evaluate process performance and product readiness.
• Generate insights from trial outcomes and operational data to support strategic decisions.
• Build dashboards and reporting tools to communicate progress and findings to stakeholders.
• Act as a liaison between product, engineering, operations, and customer-facing teams.
• Facilitate alignment on goals, timelines, and deliverables.
• Support change management efforts when introducing new tools or processes.
• Evaluate and implement tools that support process automation, documentation, and collaboration.
• Maintain systems used for tracking trials, feedback, and processing documentation.
• Ensure adherence to internal standards and external regulations (if applicable).
• Maintain documentation for audits, reviews, and knowledge sharing.

Education and/or Training:

• Education: Bachelor’s degree in a related field or equivalent work experience
• Certification: Lean Six Sigma - Green Belt or Black Belt (ASQ or IASSC), ISTQB Certified Tester – Foundation Level (CTFL), Certified Agile Tester (CAT), Business Process Modeling Notation (BPMN), Project Management Professional (PMP), Certified Change Management Professional (CCMP), Prosci Change Management Certification or equivalent certifications in Process, Operations, Testing & Trials, or Project & Change Management
• Agile Expertise: Deep understanding of Agile principles, Scrum framework, and other Agile methodologies (Kanban, Lean, etc.).
• Tools: Proficiency with Agile project management tools (e.g., Jira, Confluence, Azure DevOps, etc.)
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 5-7+ years in product operations, program management, or business operations
• Experience supporting product teams with process design, tooling, and data insights
• Familiarity with product development lifecycles
• Hands-on experience designing and running pilots or trials
• Coordinating cross-functional teams to test new features, processes, or tools
• Defining success metrics, collecting feedback, and iterating based on results
• Experience leading process improvement initiatives
• Experience evaluating, implementing, or managing tools that support product operations
• Experience using data to inform decisions

#LI-BS1

#LI-REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. 

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.