Product Operations Associate, Hardware

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

We are seeking a highly analytical, outcomes-driven and detail-oriented Product Operations Associate, Hardware to own our portfolio of accessory hardware supporting our core product verticals of Audio, Video, and LPR (License Plate Readers) along with growth initiatives. This role involves solving complex operational challenges affecting our delivery team, and working closely with cross functional partners and leaders to influence change and drive meaningful impact for the business. The ideal candidate is a self-starter who thrives in ambiguous environments and is excited to seek out and own projects that yield operational efficiency, improve cost and quality, and drive top line growth for an ever-evolving business.

• By working closely with Engineering Technical Program Managers, Supply Chain, and Product to define and execute business requirements, including field testing and validation.

• By leading operational teams to hit scaling milestones for critical programs.

• By solving some of the most complex problems the company faces in providing customers with their end product, which ultimately help them make their communities safer.

• 3+ years of experience working in a high-growth environment with a technical background that provides the foundation for navigating our engineering environment with ease

• Experience partnering across Operations functions to lead programs that achieve critical business outcomes around hardware delivery

• Comfortable working in a fast moving operational environment, focused on meeting and exceeding lofty metrics and goals, with strong follow-through and ability to self-manage multiple tasks and projects at once

• Ability to gain alignment and drive decisions with key stakeholders, including Product, Operations, Engineering, and Finance to ensure dependencies are identified and project goals are clear

• Highly analytical, utilizing and developing reports and a suite of tools to assess operational trends, identify challenges, and design solutions to achieve desired outcomes.

• Have proven experience as a member or leader of a team that has shipped consumer or IOT electronic devices

• Has experience with google sheets, SQL, and Sigma

• Proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment.

• Highly adaptable self-starter who embraces change and knows how to pivot when confronted with new challenges

• Diplomatic, tactful and poised under pressure, with a high comfort with ambiguity

• Capable of identifying gaps or risks and moving quickly to mitigate those issues. At Flock we take ownership and resolve problems, never assuming ‘someone else is going to take care of it’

• Team player that contributes positively to overall team morale and company culture

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Manager, New Product Delivery at Flock Safety.

The First 30 Days

• Ramp: meet with the various stakeholders and learn about the various device platforms, including in-field shadowing of our launched & emerging product installs

• Learn how to navigate Flock: tools, process, people through completing 1:1s and building queries and/or Salesforce reports relevant to your assigned projects

• Understand this quarter’s goals and your newly assigned project deliverables

• Take ownership of your programs!

The First 60 Days

• Execute project plans with regular meetings, close each week’s priority deliverables, communicate results

• Strengthen partnerships with internal stakeholders and key customers, ensure your projects are still calibrated for current success and you are on track to hit targets

• Regularly escalate any perceived or real deliverable risk, with details and recommendations on how to mitigate

• Recommend improvements within our Delivery function; communication methods, tools, general process to help the team always make forward progress

90 Days & Beyond

• Continue to successfully execute project plans with regular meetings, close each week’s priority deliverables, communicate results

• Work closely with Ops, Engineering, and Product partners to identify and capture business needs; translate to specific project initiatives to roll up into the broader operational execution processes

• Evaluate your successes and areas for improvement with your manager; recalibrate and plan for changes needed to accomplish next quarters goal.

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.