The Product Manager will evolve Pliancy's managed IT platform, improve service delivery, collaborate with teams, and document and refine product strategies.
About us
Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.
And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.
What We're Looking For
We’re seeking an ownership-minded, highly capable, team-focused Product Manager. This role will focus on the evolution of Pliancy’s managed IT platform and service portfolio, including our standardized client environments (MS 365, Google Workspace, Okta, Duo, Egnyte, and more), core technology stack, and internal tools to better enable our consulting teams and create value for our clients.
How We’ll Measure Success
- Consulting teams increased adoption of and satisfaction with standardized solutions
- Improved margin in delivery of IT services
- Reduced time-to-onboard new clients
- Faster rollout of vetted tools to consultants and clients
- Lower client churn, particularly at increasing size
Responsibilities
- Formalize the repeatable solutions our consultants deliver into standardized offerings
- Collaborate with various teams to evolve Pliancy’s managed IT platform
- Assess, select, and integrate third-party IT tools into the Pliancy platform
- Monitor and improve deployed IT solutions across their full lifecycle (launch, adoption, performance, retirement)
- Ensure internal teams have the documentation, training, and resources to deliver new/updated solutions consistently
- Conduct continuous discovery with Pliancy clients and consultants
- Create systems to collect, aggregate, analyze, prioritize, and apply discovery data to Pliancy’s IT platform and tooling
- Collaborate with other team members to refine Pliancy’s product vision and strategy
- Become deeply knowledgeable about Pliancy’s market: IT, VAR’s, consultant services, SaaS platforms for enterprise and SMB’s, etc
- Work closely with Pliancy’s Engineering Team to deliver product through agile methodologies
- Design and execute pricing strategy for Pliancy’s platform, software, and hardware
- Develop and maintain detailed product roadmaps for leadership team, management, internal staff, and customers
- Assist with QA of solutions as necessary
- Fully document all products, systems, launches, features, and processes
- Take on other roles and responsibilities as directed by the VP of Engineering
Skills and Qualifications
- 5+ years of experience building and shipping customer-facing products in a team environment as a Product Manager
- 5+ years working in an Agile environment
- Familiarity with modern IT infrastructure (Microsoft 365, Google Workspace, identity management, endpoint management, cloud hosting, security stacks)
- Experience productizing IT services or internal tools in a consulting or managed services environment
- Understanding of ITIL or service management best practices
- Deep experience performing discovery and aggregating, organizing, analyzing, and prioritizing data
- Skilled at developing cross-functional influence without authority
- Ability to reflect on and improve their own performance, the performance of a product, and that of a process or team
- Generous salary, above-average pay ($140K-$160K dependent on experience)
- Healthcare Premiums 100% covered for employees, 50% for dependents for our base level plan with option to upgrade
- Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
- Dental and vision plans are offered for you to opt into
- 401(k) Options
- Unlimited PTO
- Paid leave for new parents
- Home internet and mobile phone reimbursement ($50 per month) to help you stay connected
- Employer-funded commuter benefits and mileage reimbursement
- Employee stock options so you can share in Pliancy's success
Why work with us?
- Clients solving challenging problems with meaningful purpose
- Top-of-their-game peers who have fun with what they do and take teamwork seriously
- An environment with opportunities to see the impact of your efforts on both the client and the company
- A manager who will partner with you to help you grow and identify opportunities for career development
- Flexible schedule designed to empower your communication and time management skills
- Great culture driven by community-minded, empathetic teammates
- Benefits and perks built to meaningfully support you and your family while we grow together
- Relocation assistance is not available for this position
Top Skills
Duo
Egnyte
Google Workspace
Microsoft 365
Okta
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