Product Manager

So, what’s the role all about?

We are seeking a highly organized and strategic Product Manager – Portfolio to drive roadmap alignment and cross-organizational visibility across NICE’s Customer Experience (CX) product suite. In this role, you will serve as a central coordination point—ensuring that all product lines align to shared goals, release timelines, and platform-level priorities. 

 How will you make an impact? 

You will be responsible for managing and communicating a unified roadmap view, identifying risks and dependencies, and enabling consistency in planning across product, engineering, marketing, sales, and customer-facing functions. 

This is a high-impact role ideal for someone who thrives on structure, collaboration, and delivering clarity in complex environments. 

Portfolio Roadmap Management 

• Own the creation, maintenance, and communication of the cross-product roadmap for CXone and related CX solutions 
• Partner with product managers across multiple teams to collect, align, and synthesize individual roadmaps into a coherent portfolio view 
• Track dependencies, identify conflicts or gaps, and proactively escalate risks or misalignments 

Strategic Planning & Alignment 

• Coordinate quarterly and annual planning processes across product and engineering teams 
• Align roadmaps with strategic business priorities, GTM plans, and platform-level objectives 
• Facilitate alignment between technical deliverables and market/customer needs 

Cross-Functional Collaboration 

• Serve as a liaison between Product, Engineering, Product Marketing, Sales Enablement, and Executive Leadership 
• Ensure consistency of messaging, prioritization, and timing across initiatives 
• Support communication of roadmap themes and updates to both internal and external stakeholders 

Communication & Transparency 

• Build and deliver executive-level presentations and planning artifacts 
• Maintain shared roadmap tools and documentation that improve visibility and decision-making 
• Champion portfolio planning best practices across teams 

Have you got what it takes?

• Education & Experience: 
• Bachelor’s degree in Business, Computer Science, or a related field 
• 5+ years of experience in Product Management, Program Management, or Portfolio Operations 
• Experience managing multi-product roadmaps or coordinating product planning in large organizations 
• Skills & Competencies: 
• Excellent organizational and program coordination skills 
• Strong communication and presentation skills, especially with executive audiences 
• Ability to synthesize and align inputs from diverse stakeholders into a cohesive plan 
• Skilled at navigating ambiguity and driving alignment in matrixed environments 
• Familiarity with product development methodologies (Agile, SAFe, etc.) and planning tools (e.g., Aha!, Jira, Confluence) 
• Bonus: 
• Experience in B2B SaaS or customer experience platforms 
• Prior exposure to portfolio planning, capacity planning, or strategic operations roles 
• Strong data-driven decision-making and reporting capabilities 

Why Join Us? 

At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem. 

If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:8210

Reporting into: Director of Cross-Platform Product Management 

Role Type: Individual Contributor

#LI-Hybrid