Product Manager

FourKites is the #1 supply chain visibility platform, extending visibility beyond transportation into yards, warehouses, stores and more. We help the world's largest companies reduce operating costs, improve on-time performance, and strengthen customer relationships. Trusted by over 1,200 of the world’s most recognized brands, FourKites is revolutionizing supply chain management.

We're seeking an innovative Agentic AI Product Manager to join our product team in Chennai and drive the next generation of our AI-powered Digital Workers. You'll be at the forefront of developing autonomous AI agents that transform supply chain operations, working on products like FIN AI assistant, Tracy (our Track & Trace AI agent) and Sam (our Supplier Collaboration AI agent), while conceptualizing and building new digital workers that can learn, collaborate, and automate complex supply chain workflows.

What you’ll be doing:

Product Strategy & Vision

• Define and execute the product roadmap for agentic AI solutions within FourKites' Intelligent Control Tower
• Collaborate with leadership to align AI agent development with company's shift from "software-as-a-service" to "service-as-software"
• Identify new opportunities for AI agents across supply chain domains (procurement, inventory, customer service, logistics)
• Develop business cases for new digital workers that can automate 60-80% of routine supply chain tasks

AI Agent Development & Management

• Lead the end-to-end product lifecycle for autonomous AI agents from concept to launch
• Define agent capabilities, learning mechanisms, and collaboration frameworks between multiple AI workers
• Establish metrics for agent performance, including automation rates, accuracy, and business impact
• Work with engineering to implement continuous learning systems that improve agent capabilities over time

Cross-functional Leadership

• Partner with engineering teams to translate complex supply chain workflows into autonomous agent behaviors
• Collaborate with data science teams to leverage FourKites' 3.2M daily supply chain events for agent training
• Work with customer success to gather feedback and iterate on agent performance
• Coordinate with sales and marketing to position AI agents as competitive differentiators

Customer & Market Focus

• Engage directly with enterprise customers to understand pain points in supply chain operations
• Conduct user research to identify tasks suitable for AI automation vs. human expertise
• Define success metrics aligned with customer outcomes (OTIF improvement, cost reduction, efficiency gains)
• Present product vision and roadmap to customers at events like FourKites Summit

Technical Product Management

• Create detailed product requirements for agentic AI systems including reasoning capabilities, decision trees, and action frameworks
• Define APIs and integration points for AI agents to interact with existing supply chain systems
• Establish guardrails and governance frameworks for autonomous decision-making
• Work with security teams to ensure enterprise-grade data protection for AI operations

Who you are:

Experience

• 4-6 years of product management experience, with at least 2 years focused on AI/ML products
• Proven track record of shipping AI-powered products in enterprise B2B environments
• Experience with autonomous systems, conversational AI, or intelligent automation preferred
• Understanding of supply chain operations, logistics, or procurement is a strong plus

Technical Skills

• Strong understanding of AI/ML concepts including LLMs, reinforcement learning, and multi-agent systems
• Familiarity with agentic AI frameworks and autonomous decision-making systems
• Ability to work with technical teams on API design and system architecture
• Experience with data-driven product development and A/B testing methodologies

Business & Leadership Skills

• Excellent analytical skills with ability to translate complex technical concepts for business stakeholders
• Strong communication skills for presenting to customers, executives, and technical teams
• Data-driven mindset with experience in defining and tracking product metrics
• Ability to manage multiple stakeholder priorities in a fast-paced environment

Education

• Bachelor's degree in Computer Science, Engineering, or related technical field
• MBA or advanced degree in AI/ML is a plus

• Experience building products that combine real-time data processing with AI decision-making
• Knowledge of supply chain management systems (TMS, WMS, ERP)
• Background in building B2B SaaS products for enterprise customers
• Experience with digital twin technology or real-time visibility platforms
• Contributions to AI/ML communities through papers, talks, or open source projects
• Understanding of domain-specific AI agents vs. general-purpose AI assistants

Why Join FourKites?

At FourKites, you'll be part of a fast-paced, innovative company that is transforming the global supply chain through cutting-edge AI and machine learning technologies. We offer:

• Innovation Leadership: Opportunity to pioneer AI-powered supply chain solutions that impact millions of shipments and inventory decisions globally
• Technical Excellence: Work with world-class engineering, data science, and AI teams using the latest technologies
• Market Impact: Shape the future of supply chain visibility in a rapidly growing market with massive customer adoption
• Professional Growth: Continuous learning opportunities in AI/ML, supply chain technology, and product management best practices
• Global Reach: Collaborate with diverse teams across multiple time zones serving Fortune 500 customers worldwide

Join us in building the future of AI-powered supply chain visibility and inventory optimization!

Who we are:

FourKites® is , the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world’s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer (edited) 

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. 

Benefits 

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits 
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)