The Product Manager will oversee compliance products, collaborating with various teams to improve customs reliability and operational efficiency.
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
We’re looking for a Product Manager to lead the charge on our compliance products—a key area of growth for us. This is a new role that sits at the intersection of logistics, product, and operations, and will drive measurable impact by reducing customs holds, speeding up transit times, and lowering the operational lift required to support compliance.
Think of this as a central node across multiple teams: you’ll work closely with engineering, compliance, global trade, and operations to ensure our compliance offerings are reliable, efficient, and evolving with our clients' needs.
This is a great fit for someone who thrives in technical environments, loves making complex systems hum, and is comfortable context-switching between customer conversations and deep product problem-solving.
What you'll do:
- Own and evolve our suite of compliance products, partnering with engineering, operations, and compliance teams
- Maintain a clear and organized roadmap across multiple workstreams
- Seek out clever ways to improve customs clearance reliability and reduce friction
- Triage and troubleshoot compliance issues with urgency and clarity
- Document products for both internal stakeholders and external users
- Be the go-to expert in your area—and the person others call when things get weird
- Occasionally hack together an MVP solution to unblock the team or customer
What we're looking for:
- You don’t need to tick every box to apply—but here’s what a strong candidate might bring:
- 3–4 years of professional experience, including 1+ in product management or a similar role
- Comfort working with engineers and discussing technical tradeoffs
- SQL fluency and familiarity with modern APIs/web services
- A nose for customer insights—especially from messy or incomplete data
- Basic UX instincts and an understanding of product development frameworks
- A bias for action, and willingness to roll up your sleeves to unblock progress
- Experience in eCommerce, logistics, or B2B products is a plus
- Strong communication skills—you know how to bring people along with you
A sneak peak into our perks & benefits:
- Competitive cash and equity packages
- Healthcare, dental, and vision, life & disability insurance
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- 12 weeks parental leave
- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
Top Skills
APIs
E-Commerce
SQL
Web Services
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