Product Manager

Grand Gale Technologies is seeking a data-informed and user-focused Product Manager to lead the discovery, definition, and delivery of its internal digital products. The successful candidate will collaborate closely with engineers, designers, and business stakeholders to develop product strategies, prioritize features, define requirements, and guide product delivery. The role requires strong analytical thinking, product ownership, user research, and the ability to leverage product data to improve customer experiences and business performance. Responsibilities - Define and manage product goals, strategies, and priorities aligned with business objectives and customer needs. - Develop and maintain short-term and long-term product roadmaps. - Take ownership of product direction and ensure features deliver measurable business value. - Establish product Key Performance Indicators (KPIs) and North Star metrics. - Monitor product activation, adoption, engagement, conversion, retention, and churn. - Analyse product performance data to identify improvement opportunities. - Lead product discovery activities to identify customer problems and potential solutions. - Translate business and user needs into clear, actionable Product Requirement Documents (PRDs). - Develop user stories and acceptance criteria to guide engineering teams. - Maintain and prioritize product backlogs based on business value, customer needs, and available resources. - Collaborate with engineers to implement product telemetry and event-tracking systems. - Design and coordinate A/B testing and product experiments to validate assumptions. - Support the implementation of feature flags and controlled feature rollouts. - Conduct user interviews to understand customer needs, challenges, and expectations. - Analyse session recordings and qualitative user feedback to identify product improvement opportunities. - Translate user research findings into prioritized product initiatives. - Coordinate sprint planning, backlog refinement, and release management with engineering and design teams. - Collaborate with cross-functional stakeholders to ensure successful product development and delivery. - Communicate product decisions, development progress, and priorities clearly to relevant stakeholders. - Evaluate released features using product metrics to determine their impact on user experience and business performance. Requirements - Experience delivering web, mobile, or SaaS products. - 3+ years of relevant product management experience preferred, although demonstrated ability, sound product judgement, and learning agility are more important than a strict experience threshold. - Strong understanding of the Software Development Life Cycle (SDLC). - Practical knowledge of Agile development methodologies. - Experience collaborating effectively with software engineering teams. - Ability to prepare clear Product Requirement Documents (PRDs). - Experience writing user stories and acceptance criteria. - Ability to manage and prioritize product backlogs. - Practical experience using PostHog, Mixpanel, Amplitude, Heap, or similar product analytics platforms. - Understanding of product event tracking and analytics implementation. - Experience analysing conversion funnels and user behaviour. Knowledge of session analysis and cohort analysis. - Strong understanding of product metrics, including Daily Active Users (DAU) and Monthly Active Users (MAU). - Ability to measure activation, retention, churn, feature adoption, and conversion. - Excellent written communication skills. Excellent verbal communication skills. - Experience developing hypotheses and validating product decisions through experiments. Required Skills Product Management & Product Strategy, Product Roadmapping & Product Discovery, Product Development & Product Analytics, Product Requirement Documentation (PRD), User Story Writing, Acceptance Criteria Development, Backlog Management, Agile Methodologies, Sprint Planning, Release Management, Stakeholder Management, User Experience Optimization, Communication, Problem Solving