Product Manager - Singlepoint Application Platform

About Northern Light

Northern Light provides the world's most sophisticated machine learning-powered competitive intelligence platform for market research. For over 25 years, we've been helping Fortune 1000 enterprises make smarter, faster, and more informed decisions through our award-winning SinglePoint knowledge management platform. Our clients include global leaders across technology, pharmaceuticals, telecommunications, and life sciences who depend on us to transform fragmented data into strategic clarity.

We're an employee-owned company that takes pride in our compulsive drive to provide exceptional client support. We wake up each day ready to tackle the challenges of knowledge management and we never stand still. Our recent innovations include generative AI capabilities, machine learning insights, and advanced competitive intelligence automation.

The Opportunity

The Product Manager - SinglePoint Application Platform owns the strategy, roadmap, and execution of the application layer of the SinglePoint knowledge management platform, including integrations with external applications, agents, and ecosystems. This role ensures that AI-powered intelligence and content capabilities are delivered through intuitive, scalable, and enterprise-ready user experiences, supported by robust product analytics and CRM integrations that enable insight into adoption, value realization, and customer outcomes. The Product Manager is accountable for how customers interact with, configure, and derive value from AI-enabled functionality, while ensuring governance, observability, and operational excellence.

This role is accountable for how intelligence is delivered and experienced. Ownership is exercised through product strategy, prioritization, and acceptance criteria, in partnership with Technical Leads who own system design and implementation

What You'll Do

Application & Platform Ownership

• Own the end-to-end product lifecycle for the SinglePoint application and platform capabilities
• Define platform features that enable customers to consume, configure, and operationalize content and intelligence
• Ensure the application supports enterprise-scale performance, reliability, and usability

External Integrations & Application Ecosystem

• Own the product strategy, roadmap, and lifecycle for integrations between SinglePoint and external applications, platforms, and agents
• Define supported use cases, access patterns, and customer value for integrations (e.g., conversational agents, embedded workflows, API-driven access)
• Define requirements for authentication, authorization, permissions, and governance for all integrations
• Partner with Engineering to ensure integrations meet standards for security, performance, scalability, and reliability
• Coordinate with Content Product Managers to define what intelligence, content, and AI capabilities are exposed through integrations
• Ensure integrations are clearly positioned, documented, enabled, and supported for Sales and Customer Success
• Make go / no-go decisions for integration readiness, availability, and deprecation

AI Enablement & Governance

• Own platform-level requirements for AI-enabled features, including configuration, controls, transparency, and auditability
• Ensure AI-driven functionality is observable, explainable, and manageable within the application
• Define requirements for user trust, permissions, and enterprise governance related to AI usage

Customer Experience & Workflow Design

• Define user workflows that surface AI-powered insights in actionable, intuitive ways
• Balance flexibility and simplicity in delivering advanced intelligence to enterprise users
• Partner with customers, Sales, and Customer Success to validate workflows and prioritize improvements
• Ensure analytics and CRM-driven insights are surfaced in ways that support customer-facing and internal workflows

Product Strategy & Roadmap

• Translate customer needs, market trends, and competitive insights into application-level roadmaps
• Coordinate dependencies between application features and content/AI capabilities
• Drive prioritization decisions that balance innovation, stability, and scalability

Product Analytics & CRM Integration

• Own product-level analytics strategy for the SinglePoint platform, including definition of key metrics for adoption, engagement, and value realization
• Partner with Engineering and Product Operations to ensure instrumentation is accurate, consistent, and scalable
• Define requirements for dashboards and reporting used by Product, Sales, and Customer Success
• Own the product requirements for integrations between SinglePoint and Salesforce, including data flows that support account visibility, usage insights, and customer lifecycle workflows
• Ensure analytics and CRM integrations respect data governance, permissions, and enterprise customer expectations

Cross-Functional Delivery

• Partner with Engineering, Product Operations, UX, and Content PMs to deliver high-quality releases
• Manage Agile planning, backlog prioritization, and release readiness
• Ensure consistent communication of priorities, tradeoffs, and delivery status

Metrics & Performance

• Define and track KPIs related to adoption, engagement, retention, and customer value
• Use data to inform roadmap adjustments and continuous improvement
• Use product analytics and CRM data to inform roadmap decisions, prioritization, and post-launch evaluation

Product Marketing & Enablement

• Partner with Marketing to support product positioning, launches, and enablement
• Support Sales and Customer Success with platform-level product knowledge and customer engagement
• Accomplishes objectives by supervising staff and organizing and monitoring work processes.
• Maintain staff by recruiting, selecting, orienting, coaching, counseling, disciplining, and training staff and developing personal growth opportunities.
• Plans, monitors, and appraises job results.
• Implements and enforces systems, policies, and procedures.
• Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Completes operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining manuals, and implementing new procedures.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Provides quality service by enforcing quality and service standards.

What You Bring

• Bachelor’s degree or equivalent technical experience. At least 3 years scrum master experience in software as a service.
• Strong application and platform product ownership
• Ability to balance strategic vision with hands-on execution
• Experience delivering enterprise SaaS platforms with complex capabilities
• Strong customer empathy and workflow-oriented thinking
• Analytical mindset and comfort using metrics to drive decisions
• Clear communicator across technical, business, and customer-facing teams
• Experience defining and using product analytics (e.g. Pendo) to guide product decisions
• Familiarity with CRM-integrated product workflows (e.g., Salesforce) in enterprise SaaS environments
• Ability to translate analytics and customer data into actionable insights
• Experience owning application integrations or platform ecosystems in enterprise SaaS environments
• Strong judgment around customer exposure, data access, and governance in integrated systems

Work authorization requirements

Must be authorized to work in the United States (unfortunately we cannot sponsor visas). 

What We Offer

• Benefits package that includes medical, dental, vision, and 401(k).
• Holiday and Paid time off.
• Parental leave.
• Life and disability insurance.
• Remote flexibility and a supportive team culture.
• Opportunity to work with top global brands and cutting-edge AI solutions.

Location: This is an On-Site position located in Boston, MA

Job Type: This is a Full-Time position

Why Join Northern Light

• Join a company shaping the future of competitive and market intelligence.
• Work with a collaborative, high-performing team that values creativity, experimentation, and measurable results.
• Competitive salary, benefits, and professional growth opportunities.
• Opportunity to build something from the ground up.
• Regular team offsites and opportunities for cross-functional collaboration

Working at Northern Light
Northern Light is based in Boston. Northern Light is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Northern Light is an E-Verify participant. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.