Product Manager - Payments - Vice President

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Delivery Manager in Payment Processing Platforms you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
In this highly analytical role, you will drive product innovation and deliver high-quality solutions that resonate with clients. and leverage automation and AI (Artificial Intelligence) /ML (Machine Learning) techniques to streamline payment processes, focusing on interchange and network fees.
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develop technical proof of concepts to support technology partners in scaling efforts. Create an automation roadmap to streamline payment brand implementation end-to-end.
• Develop and maintain a product strategy, vision, and roadmap for expanding payment processing platforms.
• Conduct discovery and market research to integrate customer solutions into the product roadmap.
• Manage and develop a product backlog to support strategic goals and value propositions.
• Track key success metrics such as cost, functionality, risk posture, and reliability. Define and track KPIs to measure customer lifecycle success.
• Collaborate with tech and non-tech teams for successful product development and launch. Communicate product vision and progress to stakeholders, building consensus and alignment.
• Mentor junior product managers and foster a culture of collaboration and innovation.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Expertise in product management, particularly in automation and AI/ML Advanced knowledge of the product development life cycle and data analytics.
• Proven ability to lead product life cycle activities and manage value propositions.
• Strong analytical skills for data-driven decision-making in payment processes.
• Experience with agile methodologies and tools like Jira.
• Proficiency in Python for data analysis and understanding of statistical methods.
• Familiarity with anomaly detection algorithms and data preparation techniques.
• Understanding of NLP concepts, model fine-tuning, and performance evaluation.
• Skills in managing large datasets and optimizing machine learning models.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience leading complex projects with focus on payment platforms.
• Advanced degree in Computer Science, Data Science, Business Administration, or related field; MBA or advanced technical degree preferred.
• Proven track record in developing automation strategies for payment systems.
• Experience collaborating with technology partners to scale solutions and drive innovation. Strong problem-solving skills and strategic thinking in product development.
• Expertise in AI/ML techniques for optimizing payment processes.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.