Product Manager, Lockbox Solutions

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is a global leader in storage and information management services, serving 95% of Fortune 1000 companies. We are dedicated to providing secure, scalable, and efficient solutions for
managing sensitive data, both physical and digital. We are committed to continued investments in infrastructure and technology to support our core business and ongoing operations, including
significant investments in real estate, information technology, and storage systems.

Iron Mountain is seeking a highly motivated and experienced Product Manager to lead the development and enhancement of our automated Lockbox Solutions. This role is critical to evolving
our current Business Process Management (BPM) service into a robust, standardized, and automated offering. The ideal candidate will have a deep understanding of lockbox operations,
payment processing, and the ability to drive product strategy from conception to launch.

● Define and execute the product strategy and roadmap for Iron Mountain';s Lockbox Automation offering.
● Identify and target key customer segments and industries for lockbox solutions, with a focus on outsourced and individual customer needs.
● Develop a comprehensive Go-to-Market (GTM) strategy, including pricing models, targeted marketing initiatives, and enablement programs.

Solution Development & Enhancement:
● Lead the development of DXP solutions for lockbox automation, including validation, workflow orchestration, and robust reporting.
● Collaborate with engineering teams (DXP, IDP, IMTrack) to build requirements for workflow automation and leverage DXP/IDP for transaction splitting, classification, extraction, and validation.
● Oversee the integration of technology and operations to ensure seamless delivery of the lockbox offering.
● Drive the implementation of the right equipment, tailored to specific transaction types, to reduce manual intervention, enhance data accuracy, and accelerate processing speeds. This includes recommending

and aligning on equipment such as Opex Eagles, Falcons, Raptors, and Kodaks.

● Work with engineering to build reporting to support automated operations reporting for internal use and for two customer personas (lockbox owner, end customer).
● Ensure IMTrack capabilities provide complete chain of custody and end-to-end visibility and security for all lockbox transactions, from pickup to disposition.
● Address technical requirements such as return check requests in DXP from CheckAlt, mail float, priority processing in DXP/IDP, exception handling, internal SLA monitoring, and automated invoicing.

● Work with operations to develop comprehensive Operational Standard Operating Procedures (SOPs) for the lockbox offering, ensuring consistency, efficiency, and compliance across all operations.
● Provide subject matter expertise (SME) in lockbox operations to support product management strategy and the deal solutions process.
● Collaborate with operations SMEs to standardize lockbox operations and write procedures based on industry standards.
● Contribute to the location strategy for lockbox operations hubs, considering customer concentration, Iron Mountain transportation, and scan sites.

● Stay informed about industry standards for lockbox solutions.
● Have external connections and insights within the lockbox industry
● Understand the standard outputs needed for check processing companies, including document type, MICR line, check/coupon images, scan line, and retention requirements.

● Proven experience as a Product Manager, preferably within the financial services or payment processing industry.
● Strong understanding of lockbox operations, check processing, and remittance management.
● Experience with content management platform and IDP (Intelligent Document Processing) for workflow automation and data extraction.
● Familiarity with equipment used in check processing, such as OPEX Falcon Red, Bluecrest mail sorter, and IBML Raptor.
● Ability to translate complex business requirements into clear product specifications and user stories.
● Excellent communication, interpersonal, and presentation skills.
● Ability to work effectively in a fast-paced, collaborative environment.

● Experience with SaaS (Software as a Service) offerings.
● Knowledge of compliance requirements (e.g., PCI, HIPAA) related to financial data.

Travel:

The role requires approximately 20% travel, with the understanding that the frequency may increase based on evolving client and business needs.