Product Manager -JPMC Assistant - Vice President

Job Description
Company Overview
JPMC is committed to delivering cohesive, frictionless, and personalized experiences to employees. We aim to redefine the modern workplace by enhancing employee engagement, community building, and access to essential services, information, and tools. Our employee products are central to every employee's day, and we are expanding our team focused on the digital employee experience (EX).
Role Overview
The Product Manager, VP - JPMC Assistant, will lead the transformation of how employees Take Action, Get Help, and Discovery new information at the Firm. This pivotal role focuses on delivering a suite of AI-powered and conversationally led experiences.
In collaboration with business, design, and technology teams, you will define the experience requirements for the flagship JPMC Assistant product-a new native desktop application. You will lead a team of product managers, designers, and engineers to develop the MVP. This includes creating a design system of conversational components that can be reused across various platforms (e.g., web, mobile applications) and establishing standards for the overarching JPMC Assistant brand and tone of voice.
Job responsibilities

• Identify and prioritize experience opportunities that align with employee needs and market trends, focusing on leveraging existing and future Agentic AI capabilities.
• Lead the design and development of a new desktop application and conversational design system that fulfills the JPMC Assistant vision and priority use cases.
• Utilize Agile methodologies and tools like JIRA and Confluence to manage and track projects.
• Develop acceptance criteria, requirements, epics, and user stories to support JPMC Assistant experience initiatives, including, the flagship desktop application.
• Lead launch and go-to-market planning, including rollout and release plans, testing strategies, key messaging development, go/no go criteria definition.
• Collaborate with cross-functional teams (product, design, technology, analytics, risk, legal, compliance, business stakeholders, change management, marketing, etc.) to gather requirements, drive continuous improvement, and innovate.
• Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets.
• Conduct user research, journey mapping, and market analysis to inform the JPMC Assistant strategic roadmap.
• Communicate the trajectory of the JPMC Assistant product experience effectively to stakeholders.

Required qualifications, capabilities, and skills

• Minimum 5+ years in product management, with a focus on delivering 0 to 1 products, conversationally-led experiences, and design systems.
• Experience working in a product organization, driving collaboration, and delivering customer-centric solutions.
• Experience managing teams of designers and developers to launch 0 to 1 products.
• Familiarity with agentic AI technologies.
• Proficiency in Agile methodologies and tools such as JIRA and Confluence.
• Demonstrated project management skills and understanding of the product development lifecycle.
• Excellent communication skills for effective interaction with business and technology stakeholders.
• Deep understanding of product agility practices, including iterative development and adaptive planning.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.