About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
- Owns and prioritizes the Insurance product backlog, ensuring alignment with vertical strategy and customer needs.
- Maintains and communicates the Insurance roadmap, clearly articulating prioritization rationale and expected outcomes.
- Writes clear, actionable user stories, epics, and acceptance criteria that guide Engineering and UX delivery.
- Ensures product documentation, requirements, and internal inputs reduce rework and support efficient execution.
- Partners closely with Engineering, UX, and cross-functional teams to streamline delivery and reduce cycle time.
- Strengthens operational readiness by ensuring teams have clarity, assets, and context required to execute effectively.
- Uses structured requirements, acceptance criteria, and workflow documentation to improve predictability and quality.
- Supports customer launches by aligning product readiness with implementation, integration, and enablement needs.
- Defines and tracks success metrics to evaluate feature impact, workflow improvements, and customer outcomes.
- Monitors adoption, performance, and customer feedback to inform prioritization and roadmap adjustments.
- Uses analytics and data to evaluate whether delivered solutions meet intended business and user goals.
- Ensures product decisions translate into measurable improvements in insurance payment experiences.
- Serves as the Voice of the Customer by gathering insights through interviews, workflow reviews, research, and data analysis.
- Uses experimentation, analytics, surveys, and usability studies to validate opportunities and iterate quickly.
- Identifies insurance-specific workflow challenges and proposes differentiated solutions.
- Leverages GenAI to accelerate user story creation, analyze customer feedback at scale, and surface actionable insights.
- Monitors emerging trends in insurance, payments, and digital adoption to inform long-term product direction.
- 4+ years of experience in SaaS product management
- 2+ years of experience in the insurance industry or supporting insurance-focused products
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred
- Proven experience using analytics, instrumentation, and user research to guide product decisions
- Strong quantitative, analytical, and competitive research skills
- Excellent written and verbal communication skills, with the ability to articulate strategic vision and execution detail
- Demonstrated ownership mindset with strong attention to detail and commitment to product excellence
- Experience working cross-functionally with Engineering, UX, Sales, Customer Success, and Product Marketing
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [email protected].
Click here to review InvoiceCloud’s Job Applicant Privacy Policy.
For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Top Skills
InvoiceCloud Braintree, Massachusetts, USA Office
30 Braintree Hill Office Park, Braintree, MA, United States, 02184
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