Easy Apply
Easy Apply
As a Product Manager II at Extend, you'll define and execute the product roadmap, collaborate with engineering and design teams, prioritize product features, and advocate for user experience while monitoring product performance.
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
What You'll Do:
- Support the definition and execution of the product roadmap, ensuring alignment with business objectives and customer needs.
- Collaborate with cross-functional teams to design, develop, and launch high-impact software products.
- Gather and analyze customer insights, market trends, and data to inform product decisions.
- Be curious about the competitive landscape, assess competing products, and help define strategic product response.
- Prioritize feature development and enhancements, balancing speed, quality, and scalability.
- Work closely with engineering teams to ensure timely and high-quality product delivery.
- Develop clear product requirements, user stories, and acceptance criteria.
- Monitor product performance, define KPIs, and drive continuous improvements.
- Champion customer-centricity, advocating for the best user experience.
- Stay ahead of industry trends, embrace emerging technologies.
What We Are Looking For:
- 4+ years of experience in software product management, preferably in a startup or fast-paced environment.
- Strong technical background or experience working closely with engineering teams.
- Proven track record of successfully launching and managing software products.
- Excellent analytical, problem-solving, and decision-making skills.
- Experience with Agile methodologies, product lifecycle management, Atlassian Suite, and A/B testing.
- Strong communication skills, with the ability to influence stakeholders at all levels.
- Passion for delivering exceptional user experiences and data-driven product decisions.
- Familiarity with fintech or e-commerce industries is a plus.
- Ability to perform in a high energy environment with dynamic job responsibilities and priorities
Expected Pay Range: $124,000 - $145,000 per year salaried*
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Extend CCPA HR Notice
Top Skills
A/B Testing
Agile Methodologies
AI
Atlassian Suite
Software Products
Similar Jobs
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
The Product Manager II will lead cash product development, collaborating with cross-functional teams, launching new products, and ensuring a best-in-class user experience while focusing on compliance and risk mitigation.
Top Skills:
Defi BankingFintech
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Lead automation efforts in Compliance utilizing AI solutions, defining product vision and strategy, collaborating cross-functionally, and measuring impact metrics.
Top Skills:
A/B TestingAIArtificial IntelligenceCryptoDashboardingFintechStatistical Metrics Analysis
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Product Manager II for AI, you'll drive AI products, manage roadmaps, collaborate with teams, and enhance customer experiences.
Top Skills:
AIData ScienceMl
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
