Product Manager II - Member Experience

We are looking for an experienced consumer product manager to build out compelling self-care capabilities that nurture members on our platform before they’re ready for care. Reporting to the Director of Product, Member Growth, you will collaborate with a cross-functional team to continuously improve member engagement and conversion to care for eligible Spring Health members.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing:

• Contribute to our mission to eliminate every barrier to mental healthcare for our members.
• Identify, test, and deliver optimizations aimed at increasing engagement of eligible Spring Health members with self-care offerings, with a focus on nurturing low-intent members.
• Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.
• Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms.
• Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
• Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What success looks like in this role: 

• Meet or exceed targets for member conversion within your scope.
• Contribute to a seamless and delightful member experience, as measured by customer satisfaction metrics like NPS and system usability score. 
• Foster a team culture of high-velocity experimentation and continuous improvement.

What we expect from you:

• 3+ years of consumer-facing product management experience, with a track record of driving user engagement and growth. 
• Strong analytical skills and experience with data-driven decision making.
• Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
• Experience working with cross-channel customer marketing platforms and A/B testing tools.
• Exceptional communication, organizational, and collaboration skills.
• Passion for mental health and a commitment to improving access to care.
• Ability to thrive in a fast-paced environment. 

Preferred qualifications:

• Experience building content-centric consumer products.
• Hypergrowth start-up experience.
• Fluency with Looker, Mixpanel, Iterable, and/or Eppo.

The target base salary range for this position is $133,440 - $166,800, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.