Product Manager - Digital Experience

Job Type:

Build a brilliant future with Hiscox
 

Product Manager – Digital Experience

At Hiscox USA, we’re on a mission to transform the digital experience for our small commercial insurance customers. As a Product Manager (Digital Experience), you will be at the forefront of delivering next-generation user experiences across our Quote & Bind and Self-Service platforms. Your work will directly impact how customers interact with our products—from their first quote to policy management and beyond.

This role is based in our Boston, MA office, with an expectation of being in the office 2–3 days per week. You will report to the Head of Product Management and work closely with UX design, engineering, underwriting, marketing, and customer operations to define and deliver intuitive, elegant, and effective digital solutions.

Key Responsibility Areas:

Product Strategy & Vision:

• Define and refine the digital product strategy for Quote & Bind and Self-Service capabilities in alignment with business goals.

• Translate customer needs and market trends into actionable product roadmaps.

• Serve as a champion for modern, intuitive design thinking in product development.

User Experience Leadership:

• Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.

• Ensure customer journeys are intuitive, efficient, and aligned with brand standards.

• Conduct usability testing and use analytics to continuously optimize the experience.

Agile Product Delivery:

• Lead Agile ceremonies and own the digital product backlog.

• Collaborate closely with engineering teams to prioritize and deliver high-impact enhancements.

• Clearly define epics, features, and user stories with acceptance criteria to guide development.

Cross-Functional Collaboration:

• Act as the bridge between business stakeholders, technical teams, and external partners.

• Collaborate with marketing, customer support, and sales to align go-to-market plans and support needs.

• Communicate progress, risks, and key milestones effectively to senior leadership.

Qualifications:

• 5+ years of product management experience, ideally in digital platforms or customer-facing technology.

• Strong background in digital experience design, UX/UI principles, and customer journey mapping.

• Experience working in Agile environments; familiarity with tools such as Jira and Confluence.

• Demonstrated ability to translate customer feedback and analytics into actionable improvements.

• Insurance industry experience (especially in small commercial or P&C) is a plus but not required.

• Bachelor’s degree in a related field (Business, Technology, Design, etc.).

Hiscox Values:

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.  

• Courage: Dare to take a risk 

• Human: Clear, fair & inclusive 

• Ownership: Passionate, commercial & accountable 

• Integrity: Do the right thing, however hard 

• Connected: Together, build something better 

What Hiscox USA Offers:

• Competitive salary and bonus (based on personal & company performance) 

• 401(k) with competitive company matching 

• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)  

• Company paid group term life, short- term disability and long-term disability coverage 

• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days 

• Paid parental leave 

• 4 week paid sabbatical after every 5 years of service 

• Financial Adoption Assistance and Medical Travel Reimbursement Programs 

• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program 

• Company paid subscription to Headspace to support employees’ mental health and wellbeing 

• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program 

• Dynamic, creative and values-driven culture 

• Modern and open office spaces, complimentary drinks 

**Please note that this position is hybrid and requires two (2) days in our office weekly**

Salary range: $140-$215k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

About Hiscox:

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox USA:

Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

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