Own product strategy and roadmap for digital and assisted channels; manage end-to-end digital experiences, define product requirements, track KPIs, leverage data and AI insights, run experimentation (A/B tests), partner with design and engineering in agile delivery, and optimize post-launch performance while ensuring regulatory and operational alignment.
Job Summary & Responsibilities
Responsibilities include but are not limited to:
- Own product strategy and roadmap, aligning initiatives to business goals, customer needs, and performance insights.
- Manage end-to-end digital experiences, identifying and prioritizing improvements that enhance usability, conversion, engagement, and efficiency.
- Define and track key performance metrics (e.g., adoption, conversion, activation, engagement, satisfaction) and use data to inform decisions.
- Leverage data and AI-driven insights to identify opportunities for personalization, automation, and improved customer outcomes.
- Translate business needs into product requirements, including user stories, acceptance criteria, and backlog prioritization.
- Partner with technology and design teams to deliver high-quality, scalable solutions in an agile environment.
- Drive ongoing optimization, including experimentation (A/B testing), iterative improvements, and continuous learning.
- Collaborate across stakeholders to ensure alignment with business, regulatory, risk, and operational requirements.
- Act as the voice of the customer, ensuring solutions are intuitive, integrated, and aligned to customer expectations.
- Evaluate emerging technologies, including AI and automation capabilities, to enhance product functionality and operational efficiency.
- Monitor product performance post-launch, identifying issues, risks, and opportunities to improve outcomes.
Required Skills:
- Ability to prioritize and manage workflow.
- Ability to work in a team environment.
- Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Be an expert with respect to the competition.
- Demonstrate the ability to interact and cooperate with all company employees.
- Excellent written and verbal communication skills.
- Expertise using Microsoft Office applications.
Required Experience:
- High School or GED and a minimum of 5 years in product management, product development or product ownership.
Demonstrated experience managing end-to-end product lifecycle.
Preferred Experience:
- Business degree in Business, Design, Technology, or related field.
- Background in service design, journey mapping, or design systems.
- Familiarity with AI-enabled products and responsible AI design principles.
- Experience working across digital and assisted channels.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
