Product Manager, Custom Integrations

As Product Manager, Custom Integrations, you’ll own the strategy, roadmap, and delivery of integrations that connect Second Nature with customers’ Property Accounting Software (PAS) systems. You’ll be the bridge between customer requirements, engineering, partnerships, and customer success—shaping scalable, reliable integrations that create a seamless journey and deepen platform stickiness.

No need to spin up a new bespoke build for every customer. You’ll identify cross-customer patterns, design reusable frameworks and connectors, and favor configuration over one-off customization—recognizing that while customers differ, common use cases can be codified into maintainable, extensible solutions.

The ideal candidate thrives in fast-paced, high-growth environments and converts ambiguity into clear action. You are adaptable and flexible—able to dive into technical details or step back to shape product strategy as needed. You’ll bring a decisive, “get-it-done” mindset, proactively unblocking teams and driving outcomes without hand-holding. You excel at transforming bespoke requests into scalable patterns and frameworks that reduce long-term complexity. You communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly. You balance speed with rigor—shipping iteratively while protecting quality, reliability, and customer impact. You demonstrate resilience, ownership, and sound judgment, prioritizing business value over process for process’s sake.

• Integration Strategy & Roadmap
  

  • Define and maintain the roadmap and strategy for customer PAS platform integrations.
    

  • Partner with engineering to architect scalable frameworks for future integrations.
    

  • Prioritize integration opportunities based on business impact, customer demand, and ROI.
    

• Customer-Centric Discovery
  

  • Work directly with key customers and internal stakeholders to uncover integration needs, patterns, workflows, and data dependencies.
    

  • Translate complex requirements into clear user stories, acceptance criteria, and success metrics.
    

• Delivery & Execution
  

  • Collaborate with engineering to ensure integrations are delivered on time, within scope, and meet performance standards.
    

  • Manage the end-to-end lifecycle of integrations — from scoping and development to rollout and monitoring.
    

  • Partner with cross-functional teams to ensure smooth onboarding and adoption.
    

• Measurement & Optimization
  

  • Monitor integration usage, reliability, and customer satisfaction.
    

  • Identify opportunities for automation, standardization, and scalability improvements.
    

• 4+ years of product management experience, preferably in SaaS or PropTech.
  

• Strong understanding of API design, data integration, and system interoperability.
  

• Experience working with property accounting systems (Appfolio; Yardi; Buildium; etc.) is a plus, but not required.
  

• Familiarity with Agile methodologies (Scrum, Kanban).
  

• Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action.
  

• Adaptable and flexible mindset; ability to dive into technical details or step back to shape product strategy as needed.
  

• Bring a decisive, “get-it-done” mindset, proactively unblocking teams and driving outcomes without hand-holding.
  

• Ability to excel at transforming bespoke requests into scalable patterns and frameworks that reduce long-term complexity.
  

• Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly.
  

• Ability to balance speed with rigor—shipping iteratively while protecting quality, reliability, and customer impact.
  

• Previous demonstration of resilience, ownership, and sound judgment, prioritizing business value over process for process’s sake.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Pirate Ship, Not A Cruise Ship: We are innovators who move quickly and decisively.

Extreme Ownership: We own our results and act with integrity.

Grow the Pie: We deliver real outcomes for customers and stakeholders.

Massive Growth Takes Massive Growth: We seek out challenges and learn from them.

Purple Heart: We normalize the rebound and value resilience.

Be a Moment-Maker: We always look for ways to do the most we can.

Remote Work Statement

This is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature). You must be available to work EST hours, with a distraction-free work environment and reliable high-speed internet.

AI Innovation

We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

Why Second Nature?

🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

📍 Location: Work Remotely from anywhere in the US

📆 Flexibility: Open PTO and sick days

🤩 Culture: Diverse, inclusive, supportive, and growth-focused

🚀 Growth: Be part of a fast-growing team building a new category and making a real difference

💻 The Product: Award-winning, customer-loved platform that truly delivers on our mission

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.